Customer Success Manager

Thefineliners; Lahore; On-site; PKR 2,400,000 - 4,000,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Product knowledge training

Growth with international brand

Job summary

The Fine Liners is seeking a Customer Success Manager in Lahore to manage the post-sale journey for clients in Australia, the US, and GCC. Based in Lahore, you will coordinate updates and deliveries, ensuring a premium experience for an international clientele.

Ideal candidates have 2–3 years in customer success or account management, strong English communication, and familiarity with CRMs or ticketing systems.

Qualifications

• 2–3 years in customer success, account management, or client servicing.
• Fluent English for international clients.
• Experience with CRMs or ticketing systems is a plus.

Responsibilities

• Manage customer journey after sales (updates, deliveries, coordination).
• Handle complaints and convert them into positive outcomes.
• Upsell and encourage repeat orders from existing clients.
• Maintain CRM records (orders, follow-ups, issues).
• Ensure clients receive premium-level support and satisfaction.

Skills

Customer success

Account management

Client servicing

Communication

Problem-solving

Negotiation

Tools

CRM software

Job description

The Fine Liners is hiring a Customer Success Manager for its international e-commerce store specializing in custom products like LED neon signs, business 3D letters, and décor. We serve clients in Australia, the US, and GCC markets.

Who Should Apply?

We seek client-focused professionals with experience in customer success, account management, or client servicing. The right candidate can calm customers, solve problems logically, and build long-term trust.

Key Responsibilities

• Manage customer journey after sales (updates, deliveries, coordination).
• Handle complaints and convert them into positive outcomes.
• Upsell and encourage repeat orders from existing clients.
• Maintain CRM records (orders, follow-ups, issues).
• Ensure clients receive premium-level support and satisfaction.

Requirements

• 2–3 years in customer success, account management, or client servicing.
• Strong communication and logical problem-solving ability.
• Ability to negotiate softly while protecting company interests.
• Fluent English (international clients).
• Experience with CRMs or ticketing systems is a plus.

What We Offer

• Competitive salary + performance bonuses.
• Training on product knowledge.
• Chance to grow with an international e-commerce brand.