Customer Success Manager

Sourceed; Lahore; Hybrid; PKR 1,200,000 - 1,800,000; Full time

Job summary

A fast-growing tech firm in Lahore is seeking an experienced Customer Success Manager to build strong client relationships and ensure customer satisfaction. You will act as the primary point of contact for clients and manage onboarding, training, and feedback processes to drive long-term success. Ideal candidates should have at least 5 years in customer success roles and a proactive, customer-first mindset, offering a competitive salary and a hybrid work model.

Benefits

Competitive salary package

Paid time off and holidays

Professional development opportunities

Collaborative culture

Qualifications

• Minimum 5 years of experience in customer success, account management, or client-facing roles.
• Proven ability to manage multiple client accounts in a fast-paced environment.
• Experience with CRM and customer success tools is preferred.

Responsibilities

• Serve as the primary point of contact for clients, building and maintaining strong relationships.
• Understand client needs and provide solutions that align with services.
• Drive customer retention, renewals, and upsell opportunities.

Skills

Relationship management

Communication skills

Problem-solving

Customer-first mindset

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM tools

Job description

Sourceed is seeking an experienced Customer Success Manager to join our team in Lahore. This role is ideal for a professional who is passionate about building strong client relationships, ensuring customer satisfaction, and driving long-term success.

Overview

Responsibilities and expectations for this role include acting as the primary point of contact for clients, understanding their needs, and ensuring value from Sourceed’s services.

Responsibilities

• Serve as the primary point of contact for clients, building and maintaining strong relationships.
• Understand client needs and provide solutions that align with Sourceed’s services.
• Manage client onboarding, training, and adoption to ensure a smooth experience.
• Monitor customer health metrics, usage, and feedback to identify growth opportunities.
• Collaborate with cross-functional teams to resolve client challenges and enhance service delivery.
• Drive customer retention, renewals, and upsell opportunities.
• Act as a trusted advisor to clients, ensuring maximum value and ROI.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum 5 years of experience in customer success, account management, or client-facing roles.
• Strong communication, relationship management, and problem-solving skills.
• Proven ability to manage multiple client accounts in a fast-paced environment.
• Experience with CRM and customer success tools is preferred.
• A proactive, customer-first mindset with a focus on results.

What We Offer

• Competitive salary package.
• Hybrid work model (flexibility to work remotely and from office).
• Paid time off, holidays, and parental leave.
• Professional development and growth opportunities.
• Collaborative, client-focused culture.

If you’re ready to build meaningful client relationships and drive success with Sourceed, apply today or share this opportunity within your network.