Customer Success Associate

Value Engineering Pakistan; Saddar; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible salary package

Travel allowance or transport facility

Exposure to international customers

Female team environment

Career growth in CS/Coordination/Ops

Training opportunities

Job summary

Value Engineering Pakistan is seeking a dedicated Customer Success/Project Coordination professional to act as the primary liaison between US-based clients and internal teams. The role involves attending meetings, drafting MoMs, following up on actions, and keeping stakeholders informed on progress and timelines.

The ideal candidate will have a Bachelor's degree in a relevant field, strong English communication, and experience with PM tools like ClickUp, Asana, and Jira.

Qualifications

• Bachelor's degree in Business Administration, CS, Engineering, Construction Management, IT or a technical discipline.
• Excellent verbal and written English communication skills.
• Ability to confidently communicate with US-based customers and stakeholders.
• Familiarity with project management tools such as ClickUp, Asana, Monday.com, Trello, Jira, or similar platforms.
• Ability to prepare professional Minutes of Meeting (MoMs) and customer correspondence.
• Professional attitude, ownership mentality, and attention to detail.
• Willingness to work in USA Shift Hours (Evening/Night Shift).

Responsibilities

• Serve as the primary point of coordination between US-based customers and internal project teams.
• Attend customer meetings, prepare professional Minutes of Meeting (MoMs), and ensure timely follow-ups on action items.
• Track project progress and communicate updates, deliverables, and timelines to customers.
• Build strong customer relationships and maintain a high level of customer satisfaction.
• Utilize project management tools to manage tasks, deadlines, and project workflows.
• Coordinate with engineering, estimation, design, and management teams to ensure seamless project execution.
• Monitor customer requirements and proactively address concerns to enhance the customer experience.
• Prepare reports, meeting summaries, and project status updates.
• Maintain professional written and verbal communication with international customers.
• Support customer onboarding, project coordination, and account management activities.

Skills

Verbal & written English

Organizational skills

Coordination

Multitasking

Customer-focused mindset

Education

Bachelor's degree in Business Administration

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Construction Management

Bachelor's degree in Information Technology

Tools

ClickUp

Asana

Monday.com

Trello

Jira

Job description

Key Responsibilities

• Serve as the primary point of coordination between US-based customers and internal project teams.
• Attend customer meetings, prepare professional Minutes of Meeting (MoMs), and ensure timely follow-ups on action items.
• Track project progress and communicate updates, deliverables, and timelines to customers.
• Build strong customer relationships and maintain a high level of customer satisfaction.
• Utilize project management tools to manage tasks, deadlines, and project workflows.
• Coordinate with engineering, estimation, design, and management teams to ensure seamless project execution.
• Monitor customer requirements and proactively address concerns to enhance the customer experience.
• Prepare reports, meeting summaries, and project status updates.
• Maintain professional written and verbal communication with international customers.
• Support customer onboarding, project coordination, and account management activities.

Requirements

• Female candidates only.
• Minimum Bachelor's degree in Business Administration, Computer Sciences, Engineering, Construction Management, Information Technology, or any other technical discipline.
• Excellent verbal and written English communication skills.
• Ability to confidently communicate with US-based customers and stakeholders.
• Familiarity with project management tools such as ClickUp, Asana, Monday.com, Trello, Jira, or similar platforms.
• Ability to prepare professional Minutes of Meeting (MoMs) and customer correspondence.
• Strong organizational, coordination, and multitasking skills.
• Customer-focused mindset with strong interpersonal abilities.
• Professional attitude, ownership mentality, and attention to detail.
• Previous experience in Customer Success, Customer Relations, Project Coordination, Account Management, or similar roles will be preferred.
• Must be willing and able to work in USA Shift Hours (Evening/Night Shift).

Benefits

• Flexible salary package based on qualifications, communication skills, and experience.
• Travel allowance or company-provided transport facility.
• Direct exposure to international customers and the US construction services market.
• Opportunity to work exclusively within a professional female team environment.
• Strong career growth pathway into Customer Success Management, Project Coordination, Operations Management, and Customer Relations leadership roles.
• Continuous professional development and training opportunities.
• Work directly with highly skilled engineering and management teams.
• Long-term and stable career opportunity within a rapidly growing international organization.
• Professional, respectful, and growth-focused workplace culture.