Customer Services Specialist

Vantage Digital; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer service-oriented company in Islamabad is seeking a representative to manage customer requests and enhance satisfaction. The ideal candidate will have prior experience in customer service and excellent communication skills, with the ability to manage difficult conversations. This role emphasizes problem-solving and relationship building.

Qualifications

• Prior work experience in a customer service role.
• Ability to influence outcomes and manage difficult conversations.
• Excellent verbal and written communication skills.

Responsibilities

• Address customer concerns and manage requests.
• Drive customer satisfaction and communicate improvements to management.
• Work cross-functionally and manage multiple tasks.

Skills

Customer service experience

Communication skills

Relationship building

Problem-solving skills

Job description

Responsibilities

• Must be happy and confident in addressing customer concerns
• Inspire confidence in our customers
• Manage incoming customer requests and resolve in a timely manner
• Appropriately identify and manage internal resources to drive resolution
• Always have customer satisfaction on top of mind
• Communicate to Management ways to improve the partner experience

Job Specification

• Prior work experience in a customer service role
• Ability to influence outcomes in various situations
• Can have difficult conversations and drive customer resolution
• Ability to work cross-functionally and manage multiple tasks
• Skills in building excellent relationships
• Excellent verbal and written communication skills
• Information Technology and Services - Rawalpindi, Pakistan