Customer Services Specialist

Vantage Digital; Islamabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer service solutions provider in Islamabad is seeking a Customer Service Specialist to respond to inquiries, guide customers in purchasing, and resolve complaints. Ideal candidates will excel in communication and have prior customer service experience. This role emphasizes customer satisfaction and process improvement.

Qualifications

• Prior work experience in a customer service role.
• Ability to influence outcomes in various situations.
• Can handle difficult conversations and drive resolution.

Responsibilities

• Respond to customer inquiries effectively.
• Manage incoming customer requests and resolve them.
• Communicate with management on service improvement.

Skills

Customer service experience

Influencing outcomes

Communication skills

Cross-functional collaboration

Relationship building

Job description

Overview

As a customer service specialist, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns.

Responsibilities

• Must be happy and confident in addressing customer concerns
• Inspire confidence in our customers
• Manage incoming customer requests and resolve in a timely manner
• Appropriately identify and manage internal resources to drive resolution
• Always have customer satisfaction on top of mind
• Communicate to Management ways to improve the partner experience

Job Specification

Skills & Requirements

• Prior work experience in a customer service role
• Ability to influence outcomes in various situations
• Can have difficult conversations and drive customer resolution
• Ability to work cross-functional and manage multiple tasks
• Skills in building excellent relationships
• Excellent verbal and written communication skills

Location: Information Technology and Services - Rawalpindi, Pakistan