Customer Services Representative

AA Associates; Lahore; Remote; PKR 30,000 - 60,000; Full time

Job summary

An innovative partnership based in Lahore is on the lookout for motivated Evening Customer Services Representatives to join their remote team. This role offers fresh graduates an exciting opportunity to engage with clients in the accounting industry, providing tailored solutions that enhance customer satisfaction and loyalty. You'll manage inquiries through various channels, assist clients with their needs, and collaborate with a dedicated team to resolve issues effectively. If you're passionate about delivering exceptional service and thrive in a dynamic environment, this position could be the perfect fit for you.

Qualifications

• Fresh graduates with a degree in Business, Accounting, or Finance are encouraged to apply.
• Strong communication skills and ability to work independently.

Responsibilities

• Manage customer inquiries via phone, email, and chat.
• Assist clients with account-related questions and ensure client satisfaction.

Skills

Communication Skills

Problem-Solving

Time Management

Education

Degree in Business

Degree in Accounting

Degree in Finance

Tools

Microsoft Office

Job description

Fresh graduates with a degree in Business, Accounting, Finance, or a related field are encouraged to apply

Job Description:
AA Associates, a dynamic partnership based in Lahore specializing in exceptional consumer services since 2020, is seeking motivated Evening Customer Services Representatives for a remote position. Join our team and contribute to delivering tailored solutions in the accounting industry, ensuring client satisfaction and loyalty through effective communication and support.

Responsibilities:
- Manage customer inquiries via phone, email, and chat.
- Assist clients with account-related questions and issues.
- Provide information about our services and pricing.
- Maintain detailed records of customer interactions.
- Collaborate with team members to resolve complex issues.
- Ensure a positive experience for clients and encourage their loyalty.

Job Specification

- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office and basic accounting concepts.
- Ability to work independently and in a team-oriented environment.
- Strong problem-solving abilities and attention to detail.
- Time management skills to handle multiple inquiries efficiently.