Customer Service & Sales Representative

TTG-The Technology Group; Faisalabad City Tehsil; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to be the first point of contact for customers. In this role, you will enhance customer satisfaction by providing accurate information and resolving issues efficiently. You will handle inquiries through various channels, assist with order management, and collaborate with departments to ensure smooth operations. This position offers a supportive work environment and opportunities for career advancement. If you are passionate about helping others and delivering excellent service, this is the perfect opportunity for you.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive health benefits

Paid time off

Career advancement opportunities

Friendly work environment

Qualifications

• Strong communication and problem-solving skills are essential.
• High school diploma required; customer service qualifications are a plus.

Responsibilities

• Handle customer inquiries via calls, emails, and live chat.
• Resolve complaints and document customer interactions.

Skills

Strong communication skills

Problem-solving skills

Active listening

Organizational abilities

Multitasking

Education

High school diploma or equivalent

Additional qualifications in customer service

Tools

Customer service software

CRM tools

Job description

As a Customer Service Representative (CSR), you will be the frontline point of contact between the company and its customers, ensuring that their inquiries, concerns, and issues are handled efficiently and professionally. You will play a vital role in enhancing the customer experience by providing accurate information, resolving problems, and ensuring customer satisfaction.

Key Responsibilities:

1. Handle inbound and outbound customer calls, emails, and live chat inquiries.
2. Provide product and service information to customers, resolving any questions or concerns they may have.
3. Assist customers with order placements, returns, billing inquiries, and account management.
4. Address customer complaints and provide appropriate solutions and alternatives in a timely manner.
5. Follow communication procedures, guidelines, and policies.
6. Document customer interactions and maintain accurate customer records.
7. Collaborate with other departments to resolve complex issues and ensure smooth operations.
8. Continuously strive to improve customer satisfaction and enhance the customer experience.

Requirements:

1. Strong communication skills, both verbal and written.
2. Ability to listen actively and empathize with customers.
3. Problem-solving skills with the ability to handle difficult or challenging situations calmly and efficiently.
4. Proficiency in using customer service software, CRM tools, and other related technologies.
5. Strong organizational and multitasking abilities.
6. Ability to work in a fast-paced environment while maintaining attention to detail.
7. High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Preferred Qualifications:

1. Previous experience in a customer service role.
2. Familiarity with the company’s products and services.
3. Ability to work in flexible shifts, including evenings, weekends, and holidays, if required.

Competitive salary with performance-based bonuses.

Comprehensive health and wellness benefits.

Paid time off and holidays.

Opportunities for career advancement and skill development.

Friendly and supportive work environment.

Fresh candidates are encouraged to apply.

This role is ideal for individuals who enjoy problem-solving, thrive on helping others, and are passionate about delivering excellent customer service.

Job Specification

Information Technology and Services - Karachi, Pakistan