Customer Service Representative - Truck Dispatch

Foxen Enterprises; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative for its truck dispatching operations. This role involves managing outbound calls, addressing customer inquiries, and ensuring satisfaction through effective communication and support. The ideal candidate will possess strong interpersonal skills, be proficient in Microsoft Office and CRM software, and have a Bachelor's degree in Business Administration. Join a dynamic team that values customer satisfaction and offers a competitive salary along with allowances. This is a fantastic opportunity for those looking to grow in the customer service field within a supportive environment.

Benefits

Sales Commission

Transportation Allowance

Cellular Allowance

Qualifications

• 0-1 year of experience in customer service or related fields.
• Strong communication skills in English and ability to handle calls.

Responsibilities

• Manage outbound calls for inquiries, complaints, and feedback.
• Provide excellent customer service and support to clients.

Skills

Customer Service

Outbound Calls Handling

English Communication

Interpersonal Skills

Multitasking

Time Management

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

CRM Software

Job description

Customer Service Representative - Truck Dispatch

Foxen Enterprises is a trusted truck dispatching service provider in the United States. We specialize in connecting businesses with reliable carriers to ensure their cargo reaches its destination safely and on time. Our experienced team leverages cutting-edge technology and a vast network of carriers to optimize routes, manage loads, and provide real-time tracking. We take pride in being a dependable partner in your supply chain and delivering peace of mind.

Role Description

Timings: 6:00pm to 3:00am (for females 6:00pm to 12:00 midnight)

Salary: Market Competitive + Sales Commission + Transportation and cellular allowance

This position is for USA Truck Dispatching Campaign.

Job Specification

Qualification Requirement

1. Customer Service Representatives, Customer Support, Customer Satisfaction, and Customer Service skills
2. Experience in handling outbound calls inquiries, complaints, and feedback
3. Excellent English communication and interpersonal skills
4. Ability to multitask, prioritize, and manage time effectively
5. Proficiency in Microsoft Office and CRM software
6. 0-1 year of experience in relevant field
7. Bachelor's degree in Business Administration or relevant field

Location: Transportation/Trucking/Railroad - Lahore, Pakistan