Customer Service Representative - Inbound / Outbound USA

Perennials Digital; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking Customer Service Representatives to join their team in Lahore. This role involves engaging with customers through various channels, ensuring their inquiries are addressed promptly and professionally. You will be responsible for maintaining a positive atmosphere, resolving complaints, and providing feedback to enhance service efficiency. Ideal candidates will possess strong communication skills and be fluent in English, with a knack for understanding customer needs. Join this dynamic team and contribute to delivering exceptional customer experiences in a supportive environment.

Qualifications

• Fluency in English is essential for effective communication.
• Strong communication skills are necessary for customer interactions.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to inquiries and resolve complaints efficiently.
• Keep records of customer interactions and provide feedback.

Skills

Fluency in English

Good communication skills

Customer service skills

Tools

MS Office

Job description

Perennials Digital is looking for Customer Service Representatives for their inbound/outbound USA based project in Lahore.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Maintain company's reputation
• Ensure customer satisfaction and provide professional customer support.

Job Specification

• Must be fluent in English
• Must have good communication skills
• Comfortable using computer/ MS office.
• Experience in dealing with USA Customers