Customer Service Representative (CSR/TSR)

Pak Branding Tech Solutions; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An established industry player is seeking energetic customer support representatives to join their dynamic sales team. In this role, you will engage with potential customers through phone calls, live chat, and emails, driving sales of custom packaging and payment solutions. Your persuasive communication skills will be key in understanding customer needs and promoting tailored products. This is an exciting opportunity to contribute to a target-driven environment where your efforts will directly impact the success of the sales team. If you are passionate about sales and customer service, this role offers a platform for growth and achievement.

Qualifications

• Proven tele-sales experience is a plus.
• Excellent English communication and interpersonal skills are essential.

Responsibilities

• Generate sales leads and convert them through effective telemarketing.
• Engage with potential customers and promote products to meet their needs.

Skills

Tele-sales experience

English communication skills

Negotiation abilities

Target-driven mindset

CRM software familiarity

Time management

Organizational skills

Tools

CRM software

Job description

Customer Service Representative (CSR/TSR)

PakBranding is a registered IT company looking for energetic customer support representatives CSR/TSR (males/females) to sell custom packaging and payment solution products over the phone, through live chat, and via emails.

You will be responsible for generating sales leads and converting them into sales through effective telemarketing and communication skills. You will engage with potential customers over the phone, understand their needs, and promote products or services to meet those needs. The primary goal is to achieve sales targets, build customer relationships, and contribute to the overall success of the sales team.

Job Specification

Qualifications and Skills:

• Proven experience in tele-sales or a related sales role is a plus.
• Excellent English communication and interpersonal skills.
• Persuasive and effective negotiation abilities.
• Ability to work in a target-driven environment.
• Familiarity with CRM software and sales processes.
• Time management and organizational skills.

Location: Lahore, Pakistan