Customer Service Representative

Horyzon Zero Services; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An established industry player in logistics is seeking an Evening Customer Service Representative to join their dynamic team. This role involves responding to customer inquiries, resolving complaints, and assisting with order processing to ensure customer satisfaction. The ideal candidate will possess excellent verbal and written communication skills, a strong problem-solving ability, and a customer-centric approach. Join a fast-paced environment where your contributions will directly impact customer experiences and help shape the future of service excellence in logistics. If you thrive in a collaborative setting and are passionate about delivering exceptional customer service, this opportunity is perfect for you.

Qualifications

• Excellent communication skills and strong problem-solving abilities required.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Handle complaints and assist customers with orders and returns.

Skills

Verbal Communication

Written Communication

Problem-Solving

Customer-Centric Approach

Time Management

Tools

Customer Service Software

Databases

Microsoft Office Suite

Job description

Position: Evening Customer Service Representative
Location: Karachi, Pakistan
Industry: Logistics

Responsibilities:
1. Respond to customer inquiries and provide accurate information regarding products, services, and promotions.
2. Handle customer complaints, issues, and escalations in a professional and timely manner.
3. Assist customers in placing orders, processing returns, and resolving payment-related queries.
4. Maintain a high level of product knowledge to effectively address customer needs and concerns.
5. Collaborate with various teams to ensure smooth order processing and delivery.
6. Maintain accurate customer records and update databases with relevant information.
7. Manage and prioritize multiple tasks while delivering exceptional customer service.

Job Specification

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities and a customer-centric approach.
3. Ability to work effectively in a fast-paced and dynamic environment.
4. Exceptional time management skills and the ability to meet deadlines.
5. Proficiency in using customer service software, databases, and Microsoft Office Suite.
6. Attention to detail and the ability to handle sensitive customer information with confidentiality.

Logistics and Supply Chain - Karachi, Pakistan