Customer Service Representative

Cyber Tech; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading call center in Karachi, Cyber Tech is seeking enthusiastic Customer Service Representatives. Join a supportive environment with flexible night shifts and numerous growth opportunities. Ideal for individuals aged 16 to 25, this role requires basic English skills and a dedication to exceptional service.

Qualifications

• Clear and effective communication skills.
• Ability to identify customer needs and provide solutions.
• Active listening and understanding customer concerns.

Responsibilities

• Interact with customers professionally and empathetically.
• Handle multiple inquiries while maintaining quality service.
• Adapt to changing customer needs in a fast-paced environment.

Skills

Basic English Skills

Punctuality

Self-Confidence

Job description

Looking for a rewarding career in a dynamic customer service environment? Look no further! Cyber Tech is hiring Customer Service Representatives.

About Our Company: Cyber Tech is a leading call center in Karachi, known for providing exceptional customer service solutions to clients worldwide. With a focus on innovation and excellence, we offer a supportive work environment where employees can thrive and grow.

• Competitive Salary (35,000 to 45,000 PKR + Commissions)
• Flexible Night Shifts (8 PM to 4 AM)
• Convenient Location in Gulshan-e-Iqbal, Karachi
• Growth Opportunities for All Skill Levels
• Students Welcome (Ages 16 to 25)

Requirements:

• Basic English Skills
• Punctuality
• Self-Confidence

Job Specification

• Communication: Clear and effective communication skills to interact with customers professionally and empathetically.
• Problem-Solving: Ability to identify customer needs, address concerns, and provide appropriate solutions.
• Active Listening: Attentiveness to customer inquiries, concerns, and feedback to ensure their needs are understood and met.
• Patience: Calm and composed demeanor to handle challenging situations and difficult customers with patience and understanding.
• Time Management: Efficiently manage time to handle multiple customer inquiries while maintaining quality service and response times.
• Adaptability: Flexibility to adapt to changing customer needs, policies, and procedures in a fast-paced environment.
• Product Knowledge: Thorough understanding of products or services offered to accurately assist customers and provide relevant information.
• Empathy: Ability to empathize with customers’ situations and emotions to build rapport and establish trust.
• Computer Proficiency: Basic computer skills to navigate customer service software, CRM systems, and other digital tools effectively.
• Teamwork: Collaboration with colleagues and other departments to resolve customer issues and improve overall service delivery.