Customer Service Representative

Numtech; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An established industry player is seeking dedicated customer support professionals to join their dynamic team. In this role, you will leverage your strong communication and problem-solving skills to assist customers effectively, ensuring their needs are met with empathy and precision. Your experience in a customer-facing role, particularly with US clients, will be invaluable as you navigate customer inquiries and provide tailored solutions. This position offers a fantastic opportunity to grow within a supportive environment where your contributions will directly impact customer satisfaction and loyalty.

Qualifications

• Experience in customer support services is mandatory.
• Must have experience working with US clients and the US market.

Responsibilities

• Provide effective solutions and support to customers.
• Build rapport with customers and follow processes.

Skills

Customer Support

Communication skills

Problem-solving

Troubleshooting

Interpersonal skills

Attention to detail

Empathy

Tools

Customer support software

Job description

Interested candidates are welcome to apply now.

Job Specification

1. Customer Support, Customer Service, and Communication skills
2. Strong problem-solving and troubleshooting abilities
3. Ability to empathize with customers and provide effective solutions
4. Excellent interpersonal skills and ability to build rapport with customers
5. Experience in a customer-facing role
6. Attention to detail and ability to follow processes and procedures
7. Proficiency in using customer support software
8. Experience in customer support services is mandatory
9. Must have experience working with US clients and the US market