Customer Service Representative

All Marketing Solutions; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An established industry player is seeking enthusiastic Evening Customer Service Representatives to join their expanding team in Karachi. This role is perfect for fresh graduates and students eager to gain experience in the telecommunications sector. You will be responsible for handling customer inquiries, providing product information, and ensuring customer satisfaction. If you possess excellent communication skills and a knack for problem-solving, this opportunity will allow you to thrive in a dynamic environment while contributing to a collaborative team. Embrace this chance to kickstart your career in customer service!

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong problem-solving abilities and multitasking capabilities required.

Responsibilities

• Handle customer inquiries and complaints via phone, email, or chat.
• Provide product and service information and process orders.

Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Multitasking

Attention to Detail

Education

Fresh Graduates

Students

Job description

Providing customer service and sales support to businesses in the telecommunications industry. We are currently expanding our team and looking for fresh graduates and students to join us as Evening Customer Service Representatives in our Karachi office.

Job Description: Evening Customer Service Representative

Responsibilities:
1. Handle customer inquiries and complaints via phone, email, or chat in a timely and professional manner.
2. Provide product and service information to customers.
3. Process orders, forms, and applications.
4. Make outbound calls to potential and existing customers.
5. Follow up with customers to ensure their satisfaction.
6. Work with team members to achieve targets.

Job Specification

1. Excellent communication and interpersonal skills.
2. Strong problem-solving and decision-making abilities.
3. Ability to multitask and work under pressure.
4. Attention to detail and accuracy in data entry.
5. Ability to work independently and as part of a team.
6. Flexibility to work in rotating shifts.