Customer Service Representative

Pulse Logic; Islamabad Capital Territory; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A technology services company in Islamabad is seeking a Customer Service Representative to ensure exceptional customer interactions. Responsibilities include resolving inquiries, promoting products, and collaborating with team members. Candidates should have at least 1 year of customer service experience. The role offers competitive compensation, comprehensive training, and opportunities for career growth.

Benefits

Competitive Compensation

Comprehensive Training

Career Advancement

Positive Work Environment

Qualifications

• Minimum 1 year of experience as a Customer Service Representative.

Responsibilities

• Engage with customers via phone, email, or chat.
• Develop a deep understanding of products or services.
• Identify and resolve customer concerns promptly.
• Promote additional products or services to customers.
• Collaborate with team members for seamless experience.
• Stay updated on product knowledge and trends.
• Participate in a shift rotation schedule.

Skills

Customer Interaction

Problem Solving

Sales and Upselling

Team Collaboration

Job description

As a Customer Service Representative at Pulse Logic, you will play a pivotal role in ensuring our customers receive the best possible service. Your responsibilities will include:

• Customer Interaction: Engage with customers via phone, email, or chat to address inquiries, provide information, and resolve issues.
• Product Knowledge: Develop a deep understanding of our products or services to effectively assist customers and answer their questions.
• Problem Solving: Identify and resolve customer concerns and issues promptly and professionally, ensuring their satisfaction.
• Sales and Upselling: Promote additional products or services to customers, maximizing opportunities to generate commissions.
• Team Collaboration: Collaborate with team members and other departments to ensure a seamless customer experience.
• Continuous Improvement: Stay updated on product knowledge, company policies, and industry trends to provide the best support possible.
• Shift Rotation: Participate in a shift rotation schedule to ensure coverage during various hours.

Working at Pulse Logic comes with a range of benefits to support your personal and professional growth:

• Competitive Compensation: Enjoy a competitive basic salary along with commission opportunities, rewarding your dedication and performance.
• Comprehensive Training: We provide thorough training to equip you with the knowledge and skills needed to excel in your role.
• Career Advancement: Pulse Logic believes in promoting from within, offering ample opportunities for career growth and development.
• Positive Work Environment: Join a friendly and supportive team that values collaboration, innovation, and a healthy work-life balance.

How to Apply:

If you are enthusiastic about delivering outstanding customer service and want to be part of a growing company, we invite you to apply. Send your resume and cover letter detailing your relevant experience.

Join Pulse Logic and embark on a rewarding career where your dedication and passion for customer service are recognized and rewarded. We look forward to welcoming you to our team!

Job Specification

• Minimum 1 year of experience as a Customer Service Representative.

Information Technology and Services - Islamabad, Pakistan