Customer Service Representative

Workerzbpo; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A reputable call center company in Rawalpindi is hiring Customer Service Representatives (CSRs) to provide exceptional support for Medicare and Internet solutions. Ideal candidates should have strong English communication skills and experience in customer service is preferred. The role requires working in evening and night hours from 6 PM to 4 AM.

Qualifications

• Proficient English communication skills are required.
• Experience in customer service preferred.
• Minimum education of FA/FSC for fresh candidates.

Responsibilities

• Handle inbound and outbound customer inquiries regarding products.
• Provide professional and courteous assistance to customers.
• Ensure accuracy of customer information.

Skills

Proficient English communication

Education

Matric with relevant experience

FA/FSC or equivalent

Job description

Workerzbpo is a reputable call center company offering excellent customer service solutions for Medicare & Health care and Internet services. We are seeking dedicated individuals to join our dynamic team as Customer Service Representatives (CSRs) to provide exceptional support to our clients.

Job Overview: As a CSR at Workerzbpo, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. Our call center operates during evening and night hours, from 6:00 PM to 4:00 AM, in Saddar, Rawalpindi.

Qualifications:

For experienced candidates: Matric with relevant experience in customer service.

For fresh candidates: Minimum qualification of FA/FSC.

Experienced candidates will be given preference.

Proficient English communication skills are required, as this position involves US-based campaigns.

Job Specification

Key Responsibilities:

Handle inbound and outbound customer inquiries regarding Medicare, Health care, and Internet solutions.

Provide professional and courteous assistance to customers, addressing their concerns and questions.

Ensure accuracy and completeness of customer information in our systems.

Meet performance targets and maintain quality standards set by the company.

Telecommunications - Rawalpindi, Pakistan