Customer Service Officer - Real Estate

Axis Design & Build; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A real estate company in Islamabad is seeking a Customer Service Officer to provide exceptional service to clients and assist with property inquiries. The ideal candidate will have a Bachelor's degree preferred, previous experience in customer service, and strong communication skills. This role is crucial for ensuring a positive customer experience in a fast-paced environment.

Qualifications

• A-levels or equivalent required.
• Previous experience in customer service or sales is advantageous.
• Strong communication and interpersonal skills needed.

Responsibilities

• Greet and assist walk-in customers professionally.
• Provide support to clients regarding inquiries and requests.
• Maintain up-to-date knowledge of ongoing projects.
• Coordinate property viewings and appointments.
• Assist clients with completing necessary paperwork.
• Follow up with clients to gather feedback and support.
• Assist with general administrative tasks.

Skills

Communication skills

Customer service

Multitasking

Interpersonal skills

Education

Bachelor's degree in business administration or related field

A-levels or equivalent

Tools

MS Office

Job description

Overview

A-levels or equivalent. Bachelor's degree in business administration, or a related field is preferred.

Job Overview: As a Customer Service Officer, you will be responsible for providing exceptional service to our clients and customers. Your primary focus will be on addressing inquiries, assisting with property inquiries, and ensuring a smooth customer experience for all walk-in clients. This role requires excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Customer Interaction: Greet and assist walk-in customers in a friendly and professional manner. Answer inquiries regarding available properties, pricing, and other relevant details.
• Client Support: Provide support to clients by addressing their questions, concerns, and requests promptly and effectively. Ensure that all client interactions are handled with care and professionalism.
• Project Information: Maintain up-to-date knowledge of ongoing projects, including their features, pricing, and availability. Provide accurate information to customers and assist them in finding suitable properties based on their preferences.
• Appointment Scheduling: Coordinate property viewings and appointments between clients and team. Ensure that appointments are scheduled efficiently and that clients receive timely reminders.
• Documentation: Assist clients with completing necessary paperwork, forms, and documentation related to property inquiries and purchases. Ensure that all documentation is accurate and properly filed.
• Follow-Up: Follow up with clients after property viewings or interactions to gather feedback and address any additional questions or concerns they may have. Maintain ongoing communication to nurture client relationships and provide ongoing support.
• Administrative Tasks: Assist with general administrative tasks such as answering phone calls, responding to emails, and maintaining office supplies. Provide support to other team members and departments as needed.

Job Specification

• A-levels or equivalent. Bachelor's degree in business administration, real estate, or a related field is preferred.
• Previous experience in customer service, sales, or a similar role is advantageous.
• Strong communication and interpersonal skills.
• Excellent customer service skills, with a positive attitude and a customer-centric approach.
• Proficiency in MS Office (Word, Excel, Outlook) and other relevant software applications.
• Knowledge of real estate industry practices, terminology, and regulations is a plus.

Location: Architecture & Planning - Islamabad, Pakistan