Customer Service Executive

Grey Solutions; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading customer service company in Lahore is seeking experienced Inbound Customer Service Representatives to handle bookings and customer inquiries. Candidates must be fluent in English, possess 6 months to 1 year of call center experience, and preferably have knowledge of taxi booking software. The role offers competitive remuneration and requires flexible shift timings.

Qualifications

• Minimum 6 months to 1 year of Call Centre experience.
• Previous experience in a Limo or taxicab campaign preferred.
• Organized execution of daily tasks assigned by the company.

Responsibilities

• Answer Inbound calls and take bookings.
• Provide price quotations and manage customer queries.
• Dispatch and distribute jobs according to company's procedures.

Skills

Fluent English speaking and writing

Customer Management

Multi-tasking

Problem-solving

Tools

Taxi booking software

Limo Anywhere

iCabbi

Autocab

Job description

We Are Hiring Experienced Inbound Customer Service Representatives (CSRs) / Taxi Dispatchers
Full-Time Basis. (Vacancies For Day & Night Shift)
Required experience in US/UK/Canadian-based
Limo/taxi/cab Companies

Job responsibilities include:
- Answering Inbound calls.
- Taking the airport and local taxi/limo bookings.
- Booking over the phone, email, or online and inputting data accurately into the software provided by the clients.
- Providing a price quotation to the customers.
- Deal with queries related to the company and bookings.
- Create a positive brand image in front of the customers.
- Respond to client inquiries promptly and professionally.
- Liaise with clients, colleagues & drivers, and always work for the best interest of the company.
- Dispatch and distribute jobs on time and according to the company's procedure.
- Punctual, reliable, and responsible as per shift requirements
- Organized execution of daily tasks assigned by the company.

Requirements for the job:
- Fluent English speaking and writing skills are required.
- A minimum of 6 month to 01 years of Call Centre experience.
- People with previous experience in a Limo or taxicab Campaign will be preferred.
- Excellent skills in Customer Management.
- Decent know-how of Taxi booking software.
- Preferably Limo Anywhere, iCabbi, Autocab
- Ability to a multi-task and problem-solving approach.
- Knows Taxi/Limo dispatching.
- Shift timings are rotating, and you are expected to work on a ROTA.
- Agents will be trained for a minimum of 03 to 07 days. The training session could be extended subject to Trainer feedback and evaluation.
- Highly competitive remuneration will be offered as per your experience and abilities