Customer Service Executive

Rythm LED Bulb Organization; Islamabad; On-site; PKR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their team in Islamabad. This role involves providing exceptional customer support, assisting customers with product selection, and managing orders to ensure satisfaction. The ideal candidate will have a bachelor's degree in Business Administration or equivalent experience, along with a minimum of two years in customer service, preferably within the electrical manufacturing sector. If you are proactive, self-motivated, and possess excellent communication skills, this opportunity will allow you to make a significant impact in a dynamic environment.

Qualifications

• Minimum 2 years of customer service experience in electrical/electronic manufacturing.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Process and manage customer orders ensuring satisfaction and timely delivery.

Skills

Customer Service

Communication Skills

Problem-Solving

Decision-Making

Attention to Detail

Education

Bachelor's degree in Business Administration

Tools

CRM Software

Customer Service Tools

Job description

Bachelor's degree in Business Administration or relevant field (or equivalent work experience)

Job Description: Customer Service Executive

Responsibilities:
- Provide exceptional customer support by promptly responding to customer inquiries via phone, email, and chat
- Assist customers in product selection and provide accurate information regarding pricing, availability, and specifications
- Process and manage customer orders, ensuring timely delivery and customer satisfaction
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain customer database and update customer records with accurate information
- Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling
- Stay updated on product knowledge and industry trends to provide effective support to customers

Job Specification

- Minimum 2 years of experience in customer service, preferably in the electrical/electronic manufacturing industry
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to prioritize tasks and handle multiple customer inquiries simultaneously
- Familiarity with CRM software and customer service tools
- Attention to detail and accuracy in handling customer information
- Ability to remain calm and professional in challenging situations
- Proactive and self-motivated, with a strong desire to exceed customer expectations

Electrical/Electronic Manufacturing - Islamabad, Pakistan