Customer Service Agent II

Sabre Airline Solutions Inc.; Old City; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading technology company in travel seeks a Customer Service Agent II in Pakistan. The role involves delivering exceptional service to customers, assisting with queries via various communication methods, and providing solutions. Ideal candidates should have at least a year of customer service experience and a strong command of English. Competitive compensation and extensive benefits are offered for this full-time position.

Benefits

Competitive compensation

Year-End break from Dec 26th through Dec 31st

Paid parental leave

Health Insurance

Yearly Bonus

Unlimited access to Udemy e-Learning

Qualifications

• At least 12 months working in a Customer Service environment.
• Experience dealing with local and international customers via calls, chats, and emails.
• Ability to multi-task and handle multiple customers at the same time.

Responsibilities

• Deliver first and lasting impressions to customers.
• Assist, guide, and support customers with queries, updates, and solutions.
• Provide world-class services and solutions.

Skills

Verbal and written English

Empathy

Typing speed and accuracy

Customer centricity

Tools

Microsoft Office

Salesforce

Genesys

Job description

Customer Service Agent II page is loaded

Customer Service Agent II

Apply locations Pakistan - Lahore-Ferozepur time type Full time posted on Posted 30+ Days Ago job requisition id JR106388

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA. we serve customers in more than 160 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, we’re creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. Join our journey!

As a Sabre advisor you will be the (virtual) face of a campaign, delivering first and lasting impressions to our customers. You will be on hand to help, guide and support customers with queries, updates, and solutions that WOW them. You must provide an elevated level of care and attention, where you strive for; Excellence, Extra Care, Exceptional Service and can provide our customers with Special attention. You will be responsible for building the clients brands.

Role and Responsibilities

What will you achieve?

Responsibilities:

• Have a high standard of verbal and written English.
• Be able to confidently chat and be conversational with all types of people.
• Have empathy and be confident in assuring customers that the problem will be resolved.
• Have a high Level of typing speed and accuracy.
• Great comprehension
• Ability to think out the box to provide world class services.
• Possess the ability to do research, offer alternatives and solutions.
• Customer Centric
• Smile when you talk.

Technical Skills (preferably)

• Microsoft Office
• Salesforce
• Rally
• Genesys

What's in it for you?

Qualifications and Education Requirements

Must Have Skills:

• At least 12 months working in Customer Service environment.
• Dealing with local and international customers on calls, chats, and emails
• Worked in a shifted environment.

Nice To Have Skills:

• Hotel, Hospitality, Travel and Tourism industry experience
• Front of house in concierge services
• Dealt with customers in the Asia-Pacific region.
• Able to multi-task and handle multiple customers at the same time.

Benefits

• Competitive compensation
• Year-End break from Dec 26th through Dec 31st
• Paid parental leave, Health Insurance, Yearly Bonus
• Formal and informal reward, recognition, and acknowledgment programs
• Unlimited access to Udemy e-Learning

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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