Customer Sales Representative

Conexion; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance customer experience and satisfaction. In this role, you will follow up with customers to ensure timely delivery of products and services while addressing any post-sale concerns. You will maintain detailed records of customer interactions and provide accurate information about products and pricing. If you are passionate about building strong customer relationships and have a solutions-oriented approach, this opportunity is perfect for you to make a meaningful impact.

Qualifications

• Strong communication skills to effectively interact with customers.
• Experience in handling customer complaints and inquiries.

Responsibilities

• Follow up with customers to ensure delivery and address post-sale concerns.
• Maintain detailed records of customer interactions in the CRM system.

Skills

Customer Relationship Management

Communication Skills

Problem-Solving

Tools

CRM System

Job description

1. Follow up with customers to ensure delivery of products or services and address any post-sale concerns.

2. Stay informed about product features, benefits, and changes to effectively communicate with customers.

3. Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.

4. Respond promptly to customer inquiries and provide accurate information about products, services, pricing, and promotions.

5. Build and maintain strong relationships with customers to enhance their experience and ensure satisfaction.

6. Handle customer complaints and issues with professionalism and a solutions-oriented approach.

Job Specification