Customer Sales Representative

CROWN COMMUNICATION LTD; Islamabad; On-site; PKR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking motivated Customer Service Representatives to enhance their call center team. This role is crucial in delivering exceptional customer experiences, engaging with clients via phone, and contributing to overall sales and support objectives. The ideal candidate will possess strong communication skills and a customer-first attitude, ensuring that every interaction is professional and positive. Join a supportive environment that values growth and offers competitive salaries and career advancement opportunities.

Benefits

Competitive salary + incentives

Career growth opportunities

Professional training

Supportive environment

Qualifications

• 3 months of experience in a call center or related role.
• Strong spoken English proficiency is required.

Responsibilities

• Answer inbound or outbound calls and respond to inquiries.
• Maintain detailed records of customer interactions.
• Meet performance KPIs such as call handling time.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Education

Matric (Secondary School Certificate)

Tools

CRM Systems

Job description

Role Summary

We are looking for motivated and confident Customer Service Representatives (CSRs) to join our growing call center team. As a CSR, you will engage with customers via phone, provide outstanding service, and contribute to sales and support goals.

Success in this role means delivering a positive customer experience with every interaction, maintaining professionalism, and meeting performance targets.

This role plays a key part in our customer success strategy, ensuring we maintain high-quality communication standards and deliver value to our clients consistently.

Key Responsibilities

• Answer inbound or outbound calls professionally and respond to customer inquiries.
• Identify customer needs, clarify information, and provide accurate solutions or alternatives.
• Maintain detailed records of customer interactions.
• Meet or exceed performance KPIs such as call handling time, quality scores, and customer satisfaction.
• Stay up-to-date with product knowledge and company protocols.

Qualifications

• Minimum education: Matric (Secondary School Certificate).
• Experience: At least 3 months of prior experience in a call center or related dialing role.
• Language skills: Strong spoken English proficiency is required.
• Basic computer handling skills (CRM systems experience is a plus).
• Strong interpersonal skills and a customer-first attitude.
• Ability to work in shifts and handle pressure in a fast-paced environment.

Why Join Us?

• Competitive salary + incentives
• Career growth opportunities
• Professional training and supportive environment
• Join a team that values communication, respect, and growth