Customer Retention Specialist

Prestige OSS; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer support services company is seeking an Entry Level Customer Support Specialist in Rawalpindi, Pakistan. The role focuses on international customer retention and requires 1-2 years of experience. Responsibilities include achieving revenue targets and renewing support agreements. Candidates must have strong communication skills and a track record of sales success.

Qualifications

• 1-2 years of experience in International Customer Support.
• Experience specializing in customer retention and win-back strategies.
• Successful track record of meeting and exceeding an individual sales quota.

Responsibilities

• Achieve monthly/quarterly revenue targets through accurate forecasting.
• Reconnect with inactive or lost customers to build lasting relationships.
• Renew maintenance agreements directly with the end user or channel partners.
• Maintain and update customer information in the database.

Skills

International Customer Support

Customer retention

Sales skills

Communication skills

Job description

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Experience: 1–2 years of experience in International Customer Support with excellent communication skills, specializing in customer retention and win-back strategies.

This position is focused on customer retention and support as it relates to selling the value of renewing support agreements for products. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory.

Responsibilities:

• Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.
• Reconnect with inactive or lost customers to bring them back and build lasting relationships.
• Renew maintenance agreements directly with the end user or collaborate with channel partners as necessary.
• Set strategy and tactical approach for maximizing bookings for their specified territory.
• Maintain and update customer information in the database.
• Have a thorough understanding of products, pricing, and competition.
• Establish and maintain relationships with end users and channel partners.
• Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.
• Work closely with team members and assist with coverage when deemed necessary

Qualification/Skill Set

• 1-2 years of experience in International Customer Support
• Experience specializing in customer retention and win-back strategies
• Successful track record of meeting and exceeding an individual sales quota
• Must be located within a commutable distance to Amazon Mall - Rawalpindi, Punjab, Pakistan

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Human Resources Services

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