Customer Representative Intern

WWAH; Lahore; On-site; PKR 279,000 - 446,000; Full time

Job summary

WWAH in Lahore is seeking a motivated Customer Representative Intern to gain hands-on experience in frontline service. You will learn to assist customers by phone and email, provide accurate information, and manage records with precision while embracing a fast-paced team environment.

This internship emphasizes communication, organization, and problem-solving skills; you will expand your toolkit with customer service processes, tools, and escalation procedures as you support the team and

Qualifications

• Good verbal and written communication skills.
• Eagerness to learn customer service tools and processes.
• Ability to stay organized and manage multiple inquiries.
• Positive attitude and customer-focused mindset.
• Basic problem-solving skills.

Responsibilities

• Assisting customers via phone and email.
• Providing accurate and basic product or service information.
• Maintaining customer logs, records, and follow-ups.
• Supporting the customer service team with daily tasks.
• Escalating complex issues to senior team members when required.

Skills

Verbal communication

Written communication

Organized

Customer service mindset

Problem-solving

Education

Pursuing studies

Tools

CRM tools

Job description

At WWAH, we simplify global admissions, empowering
students to achieve their international education goals.

Customer Representative Intern

Lahore

About WWAH

Worldwide Admissions Hub (WWAH) simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive & personalized platform. WWAH is a mission-driven, fast-growing organization that has been inspiring dedicated individuals for more than eight years to break down barriers to international education. We provide opportunities for team members to take their careers to new heights at a company that is deeply invested in their professional growth. Our six core values serve as the compass in our mission to Educate the World and form the foundation of our unique company culture. Built on a foundation of diversity, WWAH ensures that our team reflects the students we support from over 150 countries worldwide.

The Role:

As a Customer Representative Intern, you will support customer service operations by assisting customers, handling inquiries, and maintaining accurate records. This role provides practical exposure to customer service processes and communication skills.

What You'll Be Doing Every Day:

• Assisting customers via phone and email.
• Providing accurate and basic product or service information.
• Maintaining customer logs, records, and follow-ups.
• Supporting the customer service team with daily tasks.
• Escalating complex issues to senior team members when required.

What You Bring to the Table:

• Good verbal and written communication skills.
• Eagerness to learn customer service tools and processes.
• Ability to stay organized and manage multiple inquiries.
• Positive attitude and customer-focused mindset.
• Basic problem-solving skills.

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