Customer Relationship Management Specialist

Digitech Outsourcing Solution; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading outsourcing company in Lahore is looking for a Client Relations Specialist. This role focuses on creating and nurturing long-term relationships with clients, resolving customer concerns, and ensuring satisfaction. Ideal candidates will have solid customer service experience and excellent communication skills. This position offers a competitive salary and includes benefits such as yearly increments, fuel allowance, and leaves encashment.

Benefits

Competitive base salary

Yearly increments

Fuel allowance

Leaves encashment

Collaborative atmosphere

Qualifications

• Proven experience as a Customer Service Representative or Client Relations.
• Background in customer service and industry knowledge is a plus.
• Experience tracking relevant KPIs, e.g., customer satisfaction.

Responsibilities

• Build relationships with key employees among customers.
• Schedule regular meetings with customers to ensure satisfaction.
• Act as point of contact for complaints and escalate issues appropriately.

Skills

Customer service experience

Excellent communication

Problem-solving aptitude

Ability to work well with a team

Tools

MS Office

CRM platforms (e.g., Salesforce)

Job description

Job description

Client Relations Specialist responsibilities include:

· Building long-term relationships with key clients.

· Addressing customer concerns and complaints.

Job brief

We are looking for a Client Relations Specialist to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

· Build relationships with key employees among customers

· Create plans to address clients’ business needs

· Schedule regular meetings with customers to ensure they are satisfied

· Act as point of contact for complaints and escalate issues as appropriate

· Collaborate with internal teams to address customers’ needs

Requirements and skills

· Proven experience as a Customer Service Representative or Client Relations

· Proven track record of meeting and exceeding targets

· Background in customer service; industry knowledge is a plus

· Experience tracking relevant KPIs (e.g. customer satisfaction)

· Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

· A customer-oriented attitude

· Excellent communication

· Problem-solving aptitude

· Ability to work well with a team

Compensation & Benefits:

• Competitive base salary and yearly increments.
• Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing
• Salary Revision after Probation
• Fuel Allowance
• Leaves Encashment