Customer Growth Representative

Elite Outsourcing; Islamabad Capital Territory; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A prominent outsourcing company in Islamabad is seeking a Customer Growth Representative responsible for selling products and services, making outbound calls, and providing customer support. Ideal candidates will have strong sales and communication skills, a high school diploma, and the ability to work in a fast-paced environment. This role offers opportunities for personal growth and development.

Qualifications

• Education: A high school diploma or equivalent is usually required. Some companies may prefer or require a college degree.
• Strong sales skills, ability to persuade, negotiate, and close deals.
• Excellent verbal and written communication skills.

Responsibilities

• Sell the company’s products or services to potential and existing customers.
• Make outbound sales calls and respond to customer inquiries.
• Provide information about the features and benefits of the products.

Skills

Sales skills

Communication skills

Customer service skills

Computer skills

Product knowledge

Goal-oriented

Adaptability

Teamwork

Ethical behavior

Education

High school diploma or equivalent

College degree (preferred)

Job description

Overview

A Customer Growth Representative (CGR) is responsible for selling a company's products or services to potential and existing customers. Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered. CGRs may also be responsible for processing orders, resolving customer complaints, and maintaining accurate records of customer interactions and sales. Successful CGRs must possess excellent communication and customer service skills, be comfortable using computer systems and software, and be able to work in a fast-paced, goal-oriented environment.

Responsibilities

• Sell the company’s products or services to potential and existing customers.
• Make outbound sales calls and respond to customer inquiries and concerns.
• Provide information about the features and benefits of the products or services offered.
• Process orders, resolve customer complaints, and maintain accurate records of customer interactions and sales.

Job Specification / Qualifications

• Education: A high school diploma or equivalent is usually required. Some companies may prefer or require a college degree, especially for more specialized or technical sales roles.
• Sales skills: Strong sales skills, including the ability to persuade, negotiate, and close deals.
• Communication skills: Excellent verbal and written communication skills, essential for interacting with customers and colleagues on a daily basis.
• Customer service skills: Ability to provide excellent customer service, including listening to customers\' needs and concerns and responding in a helpful and timely manner.
• Computer skills: Comfortable using computer systems and software to manage customer interactions and sales.
• Product knowledge: Good understanding of the products or services being sold, including features, benefits, and pricing.
• Goal-oriented: Ability to work in a fast-paced, goal-oriented environment and meet sales targets and other performance metrics.
• Adaptability: Ability to adapt to changing customer needs, product offerings, and sales strategies.
• Teamwork: Ability to collaborate with colleagues and share knowledge and resources.
• Ethical behavior: Able to behave ethically and with integrity, following company policies and industry regulations.

Telecommunications - Rawalpindi, Pakistan