Customer Experience Specialist, Parts Support

Cummins Inc; Saddar; Sur place; PKR 1 200 000 - 2 000 000; Plein temps

Résumé du poste

Cummins Inc. is seeking a customer-focused service professional to support end-users, distributors, and dealers across multiple media channels. The role emphasizes prompt assistance, issue resolution, and adherence to contact center policies within a 24x7 support environment.

The specialist will build strong customer relationships, document interactions, and contribute to continuous improvement efforts while managing complex inquiries and escalations.

Qualifications

• Bachelor's degree in a relevant discipline or equivalent experience.
• Experience in customer service and support environments.
• Ability to work in a 24x7 support setting.

Responsabilités

• Document customer interactions information within Cummins. Build a professional relationship with customers to increase loyalty in the Cummins products.
• Provide prompt assistance to customers through various media (phone, email, letter, Siebel, and fax).
• Resolve customer issues through a broad understanding of Cummins processes, systems, and practices.
• Escalate more complex issues providing documentation through process.
• Support quality improvements and response targets.
• Participates in continuous improvement activities.
• Understands contact center policies and procedures.

Connaissances

Customer focus

Communication

Collaboration

Problem solving

Adaptability

Process orientation

Teamwork

Multitasking

Formation

Bachelor's degree

Outils

Siebel

Description du poste

Cummins Inc. is seeking a customer-focused service professional to support end-users, distributors, and dealers across multiple media channels. The role emphasizes prompt assistance, issue resolution, and adherence to contact center policies within a 24x7 support environment.

The specialist will build strong customer relationships, document interactions, and contribute to continuous improvement efforts while managing complex inquiries and escalations.