Customer Engineer

Veeam; Islamabad; On-site; PKR 16,685,205 - 22,246,940; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive health and wellness benefits

Professional development opportunities

Job summary

Veeam is seeking a Customer Engineer to bridge Engineering and Go-to-Market teams, focusing on the Data Security Posture Management platform.

This role emphasizes technical knowledge for internal enablement while collaborating closely with Engineering. Ideal candidates will have expertise in cloud-native technologies, scripting abilities, and a knack for communication.

Join Veeam's mission to enhance data security and resilience for clients worldwide with competitive compensation and comprehensive benefits.

Qualifications

• 3+ years of experience in a technical role within engineering or product-focused organization.
• Strong understanding of modern cloud-native stacks.
• Comfort with basic scripting in languages like Python.

Responsibilities

• Serve as a technical liaison between Engineering and GTM teams.
• Collaborate with Engineering to document and enable internal teams.
• Assist in setup and deployment of DSPM components.

Skills

Technical liaison capabilities

Cloud infrastructure understanding

Scripting knowledge (Python)

Communication skills

Tools

Kubernetes

Docker

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

Customer Engineer – DSPM Solutions (Non-Coding Technical Role)

About the Role

We’re seeking a technically fluent Customer Engineer to join our Engineering organization and serve as a critical link between Engineering and Go-to-Market (GTM) teams, including Sales Engineering, Professional Services, and Enablement. This role is embedded within the Development organization, and focuses on helping the GTM teams understand, configure, and support deployments of our Data Security Posture Management (DSPM) platform. While the role is not directly customer-facing, it requires a deep understanding of the product and underlying technologies to ensure field teams are well-supported during pre-sales and post-sales phases. This is an excellent opportunity for someone with a strong technical foundation who wants to stay close to the technology, without being in a traditional coding role.

Key Responsibilities

• Act as a technical liaison between the Engineering team and GTM teams (Sales Engineering, Professional Services, etc.), enabling them with the product knowledge, tooling, setup and deployment support they need.
• Work closely with Engineering to understand new features, deployment requirements, and system behaviors, and translate them into actionable documentation, enablement content, demo environments and tooling for internal teams.
• Assist in internal setup and deployment of DSPM components (Kubernetes-based microservices, data connectors, APIs), and help validate internal staging/demo environments.
• Help develop internal technical resources such as playbooks, integration guides, architecture diagrams, and field enablement materials.
• Support the Go-to-Market team with API usage, scripting (Python), and basic troubleshooting, particularly during proof-of-concept or pilot phases.
• Read, interpret, and sometimes modify basic code or configuration files to help debug issues or support integration efforts.
• Validate deployment workflows across cloud platforms (AWS, GCP, Azure) and ensure alignment with field practices.

Required Qualifications

• 3+ years of experience in a technical role within an engineering or product-focused organization (e.g., dev support, sales enablement, QA, technical consulting).
• Strong understanding of modern cloud-native stacks, including:
  • Kubernetes and containerized services
  • Cloud infrastructure (AWS, GCP, Azure)
  • Data infrastructure (e.g., SQL, data lakes, data warehouses)
• Comfort with basic scripting in languages like Python or shell scripting for automating setup, working with APIs, or testing integrations.
• Ability to read and understand application code (e.g., Python, YAML, or JSON configurations) to support basic troubleshooting and deployment workflows.
• Strong communication skills and ability to synthesize technical concepts for internal enablement and cross-functional understanding.

Nice to Have

• Familiarity with DSPM, CSPM, or adjacent data security and privacy tools.
• Prior experience in Sales Engineering enablement, solution delivery, or product support roles.
• Experience with or exposure to DevOps tools such as Helm, Terraform, Docker, and CI/CD pipelines.
• Exposure to compliance or risk management concepts (e.g., SOC 2, GDPR).
• Experience working in fast-paced, high-growth environments or with distributed technical teams.

Why This Role Is Unique

• Embedded in the Engineering team, yet plays a key role in enabling go-to-market execution.
• Stay technical — work with modern cloud-native infrastructure, APIs, and data systems — without full-time software development duties.
• High visibility and cross-functional impact across product, engineering, and field organizations.
• Great fit for someone who loves solving technical problems, enabling others, and working on cutting-edge security tech — without needing to be a full-time coder.

What You’ll Get

• Competitive compensation package
• Comprehensive health and wellness benefits
• Professional development opportunities

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.