Customer Care Representative - German Speaker

Timeus Co. Ltd.; Faisalabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer service firm is seeking a German-speaking Customer Care Representative in Faisalabad, Pakistan. You will provide friendly service through phone and email, resolve customer inquiries, and assist the sales team. Candidates should have C1-level proficiency in German, a good command of English, and prior customer service experience is preferred. Join us to enhance customer satisfaction and maintain our reputation.

Qualifications

• Proficiency in German (C1 level or above).
• Good command of English for basic communication.
• Prior experience in customer service is preferred.

Responsibilities

• Provide customer service in German through phone and email.
• Handle customer complaints and disputes effectively.
• Maintain customer database and track feedback.
• Assist the sales team with order issues.
• Relay customer issues and market information for product improvement.

Skills

Fluent in German (C1)

Good command of English

Strong communication skills

Customer service mindset

Job description

Customer Care Representative - German Speaker

1. Provide friendly, accurate, and timely customer service in German through phone and email, resolving customer inquiries regarding orders, delivery, returns, and other post-sales issues.
2. Effectively handle customer complaints and disputes, ensuring proper resolution of issues to maintain the company's reputation.
3. Maintain customer database, record and track customer feedback and issues, ensuring timely update and archiving of customer information.
4. Assist the sales team in dealing with order issues from German customers, coordinating logistics and delivery to ensure timely and accurate order fulfillment.
5. Provide valuable information and suggestions to relevant departments by relaying common customer issues and market information for product improvement and market decision-making.

Qualifications:

1. Proficiency in German at C1 level or above, with the ability to communicate and write in German fluently.
2. Good command of English for basic communication.
3. Strong communication skills and service-oriented mindset.
4. Prior experience in customer service is preferred.

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