Customer Care Executive (META)

ASK Development; Lahore, Karachi Division, Islamabad; Hybrid; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading company is seeking a Customer Care Executive to manage customer inquiries in a dynamic environment. This role will involve providing exceptional support and maintaining communication with customers while ensuring all faults are resolved in a timely manner. Candidates should be graduates with effective communication skills in both English and Urdu. Performance-based incentives are available, and a work-from-home option can be offered after 6 months of successful performance.

Benefits

Performance-based incentives

Work from home option after 6 months

Qualifications

• Fluent in English and Urdu with a neutral dialect.
• Preferably 6 months to 1 year of experience in customer service.

Responsibilities

• Handle and respond to customer calls effectively and professionally.
• Provide online support to customers regarding company services.
• Follow up with the Operations team for fault rectifications.

Skills

Communication Skills

Fluent in English

Fluent in Urdu

Education

Minimum graduate from a reputable university

Job description

Position: Customer Care Executive (META)
Location: Islamabad / Lahore / Karachi

Job Description:

• Handle and respond to customer calls effectively and professionally.
• Provide online support to customers regarding company services.
• Follow up with the Operations team for fault rectifications exceeding 48 hours.
• Create and close Network Trouble Tickets as required.
• Maintain a record of faults for respective regions.
• Execute special tasks assigned during duty hours

Hiring Criteria:

• Qualification: Minimum graduate from a reputable university.
• Communication Skills: Fluent in English and Urdu with a neutral dialect.
• Experience: Preferably 6 months to 1 years of experience in customer service.
• Salary: -Rs. 45,000 per month + (Performance-based incentives available).
• Shift: Rotational shifts (monthly rotation).

Work From Home Option:

• Option to work from home after 6 months of successful performance.

Requirements to work from home:

• Own a laptop/system (Core i3 or higher).
• Power backup (UPS/Generator).
• Internet connection with speed higher than 4MB (other than PTCL).
• Must have headgear (headset with microphone).
• A separate workspace at home for work.

Select Job Location

Location * Select Location

Personal Information

Your Name *

Father's Name *

Date of Birth *

CNIC Number *

Phone Number *

Email Address *

Current Address * Address Line 1 City State / Province / Region Postal Code Country

Permanent Address * Address Line 1 City State / Province / Region Postal Code Country

Educational Background

Education/Degree *

Education/Degree *

Major Subjects *

CGPA / Grade/ Division *

Professional Experience

Job Title *

From-To *

Organization *

Awards (if any)

Total Experience *

• "I hereby declare that the information provided above is true and correct to the best of my knowledge. I understand that if any information is found to be incorrect or tampered with, the authority reserves the right to reject my candidature."

Click or drag a file to this area to upload.