Customer Care Executive

MAKJ Digital Pvt Limited; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading accounting firm in Islamabad is seeking fresh graduates for a Customer Care role. Candidates should possess excellent communication skills and a passion for customer service. Responsibilities include responding to inquiries, resolving complaints, and documenting customer interactions. Join a collaborative and innovative environment where you can develop your skills.

Qualifications

• Excellent communication skills are essential for this role.
• Strong problem-solving abilities to assist customers effectively.
• Attention to detail in communication and documentation.

Responsibilities

• Respond to customer inquiries regarding accounting services.
• Assist in resolving customer complaints and technical issues.
• Provide accurate information to clients through various channels.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Attention to detail

Ability to work in a fast-paced environment

Proficiency in MS Office and basic accounting software

Passion for customer service

Job description

Overview

MAKJ Digital Pvt Limited is seeking fresh graduates for our Customer Care Department in Islamabad. As a leading company in the accounting industry, we are dedicated to providing exceptional service to our clients while fostering a collaborative and innovative work environment.

Responsibilities

• Respond to customer inquiries regarding accounting services and products.
• Assist in resolving customer complaints and technical issues.
• Provide accurate information and support to clients through various communication channels.
• Document customer interactions and maintain records in our database.
• Collaborate with team members to improve service processes and customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage time effectively.
• Proficiency in MS Office and basic accounting software.
• A positive attitude with a passion for customer service.

Location: Telecommunications - Rawalpindi, Pakistan