Customer Call Representative

Uni-guide Consultancy Service Pvt. Ltd.; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading consultancy service in Pakistan is seeking customer service representatives to handle client interactions and ensure satisfaction through effective communication. The role requires exceptional listening skills and the ability to resolve issues efficiently while meeting performance metrics in a call center environment.

Qualifications

• Exceptional customer service skills and professional phone voice.
• Ability to ask probing questions and diffuse tense situations.
• Strong time management and decision-making abilities.

Responsibilities

• Answering or making calls to clients to address their needs and complaints.
• Responding efficiently to callers and ensuring client satisfaction.
• Striving to meet call center metrics while providing excellent service.

Skills

Customer service

Active listening

Verbal communication

Written communication

Time management

Decision making

Adaptability

Accountability

Fluency in multiple languages

Job description

Uni-guide Consultancy Service Pvt. Ltd., Pakistan

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Job Specification

- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

- Ability to ask prying questions and diffuse tense situations.

- Strong time management and decision making skills.

- Adaptability and accountability.

- Fluency in multiple languages may be desired.