Crm & Data Operations Specialist

Sara International Travel; Islamabad; On-site; PKR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a CRM & Data Operations Specialist to enhance customer data management and support sales efforts. In this pivotal role, you will maintain and optimize the customer database, ensuring accuracy and efficiency in handling traveler information. Your expertise in Excel and CRM systems will be crucial for data analysis and reporting, helping drive data-driven decision-making. Join a dynamic team and contribute to delivering exceptional travel experiences while collaborating closely with various departments to ensure seamless operations. This is an exciting opportunity for someone passionate about data and customer service.

Qualifications

• 1-2 years of experience in CRM management or data operations.
• Prior experience in the travel industry is a plus.

Responsibilities

• Maintain and update customer records in CRM ensuring data accuracy.
• Generate reports on customer inquiries and sales performance.
• Collaborate with Sales, Marketing, and Operations teams.

Skills

Excel (Pivot Tables, VLOOKUP, Macros)

CRM Management

Data Analysis

Data Cleaning

Communication Skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Data Management

Bachelor’s degree in IT

Tools

HubSpot

Zoho

Power BI

Google Data Studio

Job description

Sara International Travel is looking for a CRM & Data Operations Specialist to manage and maintain our customer database, ensuring accuracy, efficiency, and security in handling traveler information. This role is crucial in organizing, analyzing, and optimizing customer data in Excel and our CRM system, supporting our sales and customer service teams in delivering seamless Hajj, Umrah, and Halal travel experiences.



The ideal candidate will play a key role in data-driven decision-making, ensuring customer information is up to date and assisting in sales pipeline management.



Key Responsibilities:



CRM & Data Management:


Maintain and update customer records in our CRM system, ensuring data accuracy and consistency.
Organize, clean, and structure customer data from inquiries, bookings, and sales records.
Segment customer lists based on travel preferences, past bookings, and engagement history.
Track leads and update follow-up statuses to assist the sales team.




Data Analysis & Reporting:


Generate daily, weekly, and monthly reports on customer inquiries, booking trends, and sales performance.
Identify trends in customer behavior to assist in marketing and sales strategies.
Use Excel (Pivot Tables, VLOOKUP, and Macros) to analyze large datasets and generate insights.




Process Optimization & Automation:


Improve data collection and entry processes to enhance efficiency.
Assist in automating workflows between the CRM, WhatsApp Business API, email marketing, and booking systems.
Ensure data security and compliance with company policies.




Collaboration & Support:


Work closely with Sales, Marketing, and Operations teams to ensure all customer data is up to date.
Support sales agents with customer information and lead management.
Ensure that the CRM system is used effectively to track and close leads.




Requirements:


Education: Bachelor’s degree in Business Administration, Data Management, IT, or a related field.
Experience:
1-2 years of experience in CRM management, data operations, or a similar role.
Prior experience in the travel industry or a customer-facing role is a plus.




Technical Skills:


Proficiency in Excel (Pivot Tables, VLOOKUP, Macros, Data Cleaning, etc.).
Experience with CRM software (HubSpot, Zoho, or any similar system).
Familiarity with data visualization tools (Power BI, Google Data Studio) is a plus.
Soft Skills:
Strong attention to detail and accuracy.
Ability to work efficiently under deadlines.
Excellent communication and organizational skills.

https://jobs.trovit.com.pk/listing/crm-data-operations-specialist.1e161GY1Z13q10?utm_source=detailpage&utm_medium=sharebutton_dsk detailpage_share_url detailpage_share_done