Contract Restaurant Manager - Lead Ops & Guest Service

FreshStart UAE; Karachi Division; On-site; PKR 4,727,000 - 6,396,000; Full time

Job summary

FreshStart UAE in Karachi, Pakistan, seeks an experienced Restaurant Manager on a contract basis to oversee daily restaurant operations and lead a team towards exceptional service.

You will ensure food quality, health and safety compliance, and customer satisfaction, while creating staff schedules and training new hires. Fluency in English is essential, Urdu a plus, with flexibility for evenings and weekends.

Qualifications

• Minimum 2 years of experience in a similar role in the food service industry.
• Excellent English communication; Urdu is a plus.
• Strong leadership to manage a team and ensure service excellence.
• Knowledge of food safety regulations and best practices.
• Ability to work flexible hours, including weekends and evenings.

Responsibilities

• Oversee all aspects of restaurant operations, including customer service, food quality, cleanliness, and staff performance.
• Develop and maintain relationships with customers to ensure satisfaction and loyalty.
• Create staff schedules to ensure coverage during peak hours.
• Train new employees on policies, procedures, and food preparation techniques.
• Monitor inventory levels and place orders to maintain stock.
• Motivate a team to ensure smooth restaurant operation.
• Handle customer complaints professionally and maintain health and safety compliance.

Skills

Communication

Leadership

Customer service

Staff management

Food safety

English

Urdu

Job description

FreshStart UAE in Karachi, Pakistan, seeks an experienced Restaurant Manager on a contract basis to oversee daily restaurant operations and lead a team towards exceptional service.

You will ensure food quality, health and safety compliance, and customer satisfaction, while creating staff schedules and training new hires. Fluency in English is essential, Urdu a plus, with flexibility for evenings and weekends.