Complaints Resolution Specialist

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 350,000 - 550,000; Full time

Job summary

A leading translation services company is seeking a Customer Service Representative in Rawalpindi Cantonment. The role involves managing customer complaints, ensuring effective communication, and maintaining high service levels. Candidates should have at least 1 year of experience in customer service and possess strong problem-solving abilities. This is an office-based position with work hours from 10am to 7pm, offering a competitive salary.

Qualifications

• Minimum of 1 year experience in a customer service and/or quality/complaints function.
• Meticulous eye for detail and ability to prioritize effectively.
• Willingness and ability to undertake training needed.

Responsibilities

• Handle new incoming complaints.
• Liaise with the Complaints Manager for processes.
• Investigate complaints comprehensively.

Skills

Customer service

Problem-solving

Attention to detail

Team collaboration

Job description

A leading translation services company is seeking a Customer Service Representative in Rawalpindi Cantonment. The role involves managing customer complaints, ensuring effective communication, and maintaining high service levels. Candidates should have at least 1 year of experience in customer service and possess strong problem-solving abilities. This is an office-based position with work hours from 10am to 7pm, offering a competitive salary.