Customer Complaints Resolution Specialist

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 446,000 - 725,000; Full time

Job summary

A leading translation and interpretation service provider is seeking a Customer Experience Executive to manage customer complaints and ensure high levels of service. The role requires a minimum of 1 year of experience in customer service, along with strong problem-solving and organizational skills. The position is based in DHA Sector F, Rawalpindi, and involves working from the office during the shift from 10 am to 7 pm. The salary is market competitive.

Qualifications

• Minimum of 1 years’ experience in a customer service and/or quality/complaints function.
• Meticulous eye for detail and ability to prioritise effectively.
• Highly organized with a rigorous problem-solving technique.

Responsibilities

• Ensure complaints are acknowledged and customers are kept informed.
• Handle all new incoming complaints.
• Communicate outcomes to the customer.

Skills

Customer service

Problem-solving

Attention to detail

Job description

A leading translation and interpretation service provider is seeking a Customer Experience Executive to manage customer complaints and ensure high levels of service. The role requires a minimum of 1 year of experience in customer service, along with strong problem-solving and organizational skills. The position is based in DHA Sector F, Rawalpindi, and involves working from the office during the shift from 10 am to 7 pm. The salary is market competitive.