Community Relations Officer

ACE Money Transfer Limited; Kharian; On-site; PKR 446,000 - 759,000; Full time

Job summary

Citizen Society – Kharian is seeking a Community Relations Officer to manage front desk operations, handle visitor intake, and maintain accurate records across multiple portals. The role also includes basic outdoor tasks and coordinating with accounts for financial documentation.

The successful candidate will have a Bachelor’s degree and at least 1 year of experience in front desk or customer service, with proficiency in Microsoft Office and data entry, and a willingness to travel locally.

Qualifications

• Bachelor’s degree in Business Administration, Commerce, IT, or a related field.
• At least 1 year of experience in front desk management, customer service, or data entry.
• Proficiency in Microsoft Office (Word, Excel) and data entry accuracy.
• Experience with community portals is a strong plus.

Responsibilities

• Welcoming and assisting visitors, guests, and applicants in a professional manner.
• Provide information about processes and application requirements.
• Maintain the Visitor Log and update records on the Citizen Society Portal.
• Prepare applications, forms, and official documents as needed.
• Review information and ensure required documentation is collected at intake.
• Escalate files to management for final decisions.

Skills

Front desk management

Customer service

Data entry

Mobility / local travel

Education

Bachelor’s degree in Business Administration, Commerce, IT, or related

Tools

Microsoft Office

Citizen Society Portal

Job description

Position Title: Community Relations Officer

Department: Administration

Reports To: Administrator / Management

Job Type: Full-time

About Citizen Society – Kharian

Citizen Society is a community-focused organization dedicated to improving the quality of life of underserved and deserving communities. InKharian, the organization works to provide accessible and affordable support in key areas such aseducation, healthcare, food assistance, citizen services, microfinance, and social welfare.

Through its community-based initiatives, Citizen Society aims to address essential needs, promote dignity and opportunity, and create a positive and sustainable impact in the local community. Its programs includefree medical care, education support, food assistance, microfinance, orphan support, and other welfare services.

Kharian teamis committed to delivering these services with professionalism, compassion, transparency, and a strong focus on community needs. We are looking for dedicated and capable individuals who share our commitment to social service and are motivated to contribute to meaningful change in the Kharian community.

Job Summary:

The Community Relations Officer serves as the primary face and voice of the organization. This dual-functioning role bridges exceptional visitor hospitality with robust administrative, data, and financial record-keeping. The ideal candidate will seamlessly manage applicant intake, update digital portals, handle basic outdoor financial errands, and provide data entry support across multiple departments.

Key Responsibilities & Duties:

Front Desk & Visitor Management

• Welcoming and assisting visitors, guests, and applicants in a highly professional and courteous manner.
• Providing accurate information and guidance to visitors regarding organizational processes and application requirements.
• Maintaining the Visitor Log and updating real-time visitor records on the Citizen Society Portal.

Application Processing & Record-Keeping

• Preparing applications, forms, and official documents accurately as necessary.
• Conducting thorough reviews to ensure all required information, supporting data, and essential documentation are completely gathered from the applicant at the intake stage or before proceeding for approval.
• Escalating files to management to present applicant details and officially obtain management's final decision regarding their facilitation.
• Ensuring time-bound application closure by finalizing and archiving applications (whether approved or rejected by management) strictly within the time frame mandated by organizational policy.
• Tracking application lifecycles by keeping precise, up-to-date records of both approved and rejected applications.
• Organizing and maintaining historical physical and digital records to ensure seamless retrieval.
• Implementing a systematic archiving system specifically for scanned vouchers and financial documents.

Financial Coordination & Outdoor Errands

• Maintaining precise records against Requisitions, Journal Vouchers (JVs), and bank vouchers.
• Coordinating closely with the accounts staff to ensure the accuracy and completeness of financial records and cheques.
• Executing bank visits for secure cash deposits and withdrawals as required by management.
• Visiting external vendors for bill collections, quotation, or check disbursements.
• Carrying out miscellaneous outdoor tasks and duties on behalf of the organization.

Cross-Departmental & Team Support

• Serving as an on-demand backup for data entry officers at the dispensary, academy or dialysis center.
• Ensuring timely and precise data entry of all organizational records, documents, and logs into the main database.
• Supporting the social mobilization team with administrative tasks as and when required.
• Fulfilling any other tasks assigned by the Administrator or senior management.

Job Specifications & Requirements

• Education: Bachelor’s degree in Business Administration, Commerce, IT, or a related field.
• Experience: At least 1 year of experience in front desk management, customer service, or data entry (experience with community portals is a strong plus).
• Technical Skills: Proficiency in Microsoft Office (Word, Excel), data entry accuracy, and comfort learning specialized database portals like the Citizen Society Portal.
• Interpersonal Skills: Excellent verbal communication, a welcoming demeanour, strong organizational skills, and a high level of integrity for handling cash/financial tokens.
• Mobility: Willingness and ability to travel locally for outdoor tasks.

Website: https://www.citizensociety.org