Cloud Support Engineer - SaaS Helpdesk & Real-Time Support

Quik Hire Staffing; Pakistan; On-site; PKR 1,200,000 - 2,100,000; Full time

Job summary

Quik Hire Staffing is seeking a Support Engineer to join a full-time role, working with a cloud-based platform. The role focuses on troubleshooting and resolving technical issues for users via chat and email while maintaining high customer satisfaction.

You will document solutions and update knowledge base articles, collaborate with engineering to escalate complex issues, and provide clear guidance on platform features and best practices across multiple operating systems.

Qualifications

• Experience providing technical support in a SaaS or cloud-based environment is required.
• Proficiency with ticketing systems and CRM tools for issue tracking and resolution is required.
• Strong written and verbal communication skills in English are required.
• Ability to troubleshoot technical issues across multiple operating systems and platforms is required.
• Experience with debugging tools and log analysis for issue resolution is preferred.

Responsibilities

• Diagnose and resolve technical issues reported by users via chat and email in a timely manner.
• Document solutions to common problems and update knowledge base articles for internal and external use.
• Collaborate with engineering teams to escalate and track complex technical issues to resolution.
• Provide clear, concise, and actionable guidance to users on platform features and best practices.
• Monitor and respond to platform-related inquiries in real time to minimize user downtime.

Skills

SaaS support

Ticketing systems

CRM tools

English communication

OS troubleshooting

Debugging tools

Job description

Quik Hire Staffing is seeking a Support Engineer to join a full-time role, working with a cloud-based platform. The role focuses on troubleshooting and resolving technical issues for users via chat and email while maintaining high customer satisfaction.

You will document solutions and update knowledge base articles, collaborate with engineering to escalate complex issues, and provide clear guidance on platform features and best practices across multiple operating systems.