Client Support / Call Center Agent

Gobal TCAS; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you will be the first point of contact for customers, addressing inquiries and resolving issues through various communication channels. Your ability to provide timely and accurate support will enhance customer satisfaction and loyalty. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and a commitment to delivering exceptional service. Join a supportive environment where your contributions will make a significant impact on customer experiences and service efficiency.

Benefits

Incentive Bonus

Leaves

Qualifications

• Experience in customer service or call center roles is preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Document customer interactions and track issues in the CRM system.

Skills

Customer Service

Communication Skills

Problem-Solving

Conflict Resolution

Multitasking

Technical Troubleshooting

Education

High School Diploma

Bachelor’s Degree

Tools

CRM Software

Online Chat Tools

Job description

Job Description:

Respond to customer inquiries via phone, email, chat, and other communication channels.

Provide accurate and timely resolutions to customer issues and complaints.

Assist clients in troubleshooting technical or product-related concerns.

Maintain a deep understanding of company products, services, and policies to provide informed support.

Document and track customer interactions, issues, and resolutions in the CRM system.

Escalate complex issues to the appropriate department when necessary.

Follow up with customers to ensure their issues are resolved and satisfaction is met.

Identify and suggest process improvements to enhance customer service efficiency.

Meet performance metrics and customer satisfaction targets.

Handle high-volume inbound and outbound calls in a professional and courteous manner.

Follow established call scripts and protocols to ensure consistency in customer interactions.

Conduct customer surveys and gather feedback for service improvement.

Job Specification:

Previous experience in customer service, client support, or call center roles preferred.

Strong verbal and written communication skills.

Ability to handle multiple tasks and work under pressure.

Proficiency in using customer service software, CRMs, and online chat tools.

Excellent problem-solving and conflict-resolution skills.

Patience and empathy when dealing with customer concerns.

Availability to work flexible hours, including weekends and holidays if required.

A high school diploma or equivalent (Bachelor’s degree is a plus).

Job Rewards and Benefits:

Incentive Bonus, Leaves