Client Success & Interpreter Onboarding Specialist

Translation Empire; Saddar; On-site; PKR 446,000 - 670,000; Full time

Benefits offered by this job

Career growth

Collaborative culture

Job summary

Translation Empire in Islamabad–Rawalpindi is seeking a Client Handling Representative to join its team. This onsite role involves handling inbound and outbound calls, delivering exceptional customer experiences, and onboarding freelance interpreters across 300+ languages.

Requirements include excellent English communication, professional conduct, empathy, patience, and strong organizational and multitasking abilities.

Qualifications

• Proficient English communication (written and spoken).
• Empathetic, patient, solution-focused mindset.
• Strong organizational and multitasking abilities.

Responsibilities

• Manage inbound and outbound calls across multiple channels.
• Identify client and linguist needs and provide accurate support.
• Recruit, assess, and onboard freelance interpreters across 300+ languages.
• Verify right-to-work, security checks, qualifications, and compliance docs.
• Maintain records and communicate application status to linguists.
• Ensure timely follow-ups, issue resolution and confidentiality.

Skills

Excellent English

Empathetic

Patient

Solution-oriented

Organized

Multitasking

Job description

Translation Empire in Islamabad–Rawalpindi is seeking a Client Handling Representative to join its team. This onsite role involves handling inbound and outbound calls, delivering exceptional customer experiences, and onboarding freelance interpreters across 300+ languages.

Requirements include excellent English communication, professional conduct, empathy, patience, and strong organizational and multitasking abilities.