Client Service Specialist – ESG

TalentHue- Careers; Lahore; On-site; PKR 1,500,000 - 2,600,000; Full time

Job summary

TalentHue- Careers is seeking a Client Service Specialist – ESG to own ESG and climate reporting for clients, including GHG accounting, materiality assessments, platform onboarding, training, and account management.

You will be the primary contact for client success, with travel for local and international engagements and opportunities to shape the role as the business scales.

Qualifications

• Bachelor's degree in Environmental/Energy Engineering, Environmental Sciences, or Sustainability (or a related field).
• Proven experience with sustainability and ESG reporting frameworks/standards, including GRI, IFRS S1/S2, TCFD, and CSRD/ESRS.
• Demonstrated experience delivering software demos, client training, and capacity-building sessions in a SaaS, product-led environment.
• Experience owning account management and end-to-end project delivery, including managing client success metrics such as TaT, NPS, CSAT, and utilization.
• Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with Power BI or other data visualization tools is a strong advantage.
• Strong analytical and problem-solving skills with a structured approach to ESG and emissions data.
• Excellent report-writing and communication skills, particularly in client-facing environments.
• Experience with ESG or climate data platforms is a strong plus.
• Proven ability to work both independently and collaboratively within cross-functional teams.
• Professional appearance and demeanor suitable for senior client-facing roles.
• Willingness to travel for client engagements, site visits, training sessions, and other project activities.
• 3-4 years of relevant experience, including a demonstrated track record in a client-facing role (consulting, advisory, customer success, or equivalent) with local or international clients.

Responsibilities

• Lead GHG accounting and emissions calculations (Scope 1, 2, and 3) and climate analysis in line with globally recognized standards.
• Own the preparation and quality of ESG and sustainability reports aligned with global and jurisdictional frameworks.
• Availability and flexibility for local and international travel for client delivery and business development activities.
• Lead platform demos and walkthroughs for existing clients and deliver compelling product demonstrations on sales calls and in prospect meetings.
• Design and deliver client training and capacity-building sessions, ensuring clients adopt the platform confidently.
• Own client relationships and account management through strong stakeholder engagement and proactive value creation.
• Drive and generate client success through high-quality delivery and renewal- and growth-oriented account management.
• Define, measure, and report client success and commercial metrics (TaT, NPS, CSAT, utilization, EBITDA contribution).
• Lead platform UAT for client-facing features, validating functionality against requirements.
• Translate recurring client needs into structured product requirements and coordinate with Product to influence the roadmap.
• Liaise with internal Product and Data teams to align deliverables, scope, and timelines.
• Support clients in improving climate finance readiness through governance processes and policies.

Skills

Account Management

Client Onboarding

Client Training

Climate Finance

CSRD/ESRS

Decarbonization

ESG Reporting

GHG Accounting

GRI

IFRS S1/S2

Materiality Assessment

Power BI

MS Excel

MS Word

MS PowerPoint

Net Zero Roadmaps

SaaS Product Demos

Scope 1-3 Emissions

Stakeholder Management

TCFD

UAT

Education

Bachelor's degree in Environmental/Energy Engineering, Environmental Sciences, or Sustainability

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Power BI

Job description

A global sustainability technology, advisory, and implementation company, including ESG and climate reporting, GHG accounting, sustainability platform enablement, and climate finance advisory for businesses, investors, and governments across the US, Europe, and Pakistan.

Role Introduction

You’ll own ESG and climate reporting for clients, from GHG accounting and materiality assessments to platform onboarding, training, and account management, acting as the primary point of contact for client success. This is a foundational hire with real scope to shape the role as the business scales.

Features

• Full time
• Onsite (Gulberg, Lahore)
• Travel Required

Requirements

• Own the preparation and quality of ESG and sustainability reports aligned with global and jurisdictional frameworks, including GRI, IFRS S1/S2, TCFD, CSRD/ESRS, and others, with a primary focus on the environmental and social dimensions of ESG.
• Lead GHG accounting and emissions calculations (Scope 1, 2, and 3) and climate analysis in line with globally recognized standards, ensuring accurate, verifiable data to inform client climate and sustainability strategies.
• Availability and flexibility for local and international travel for client delivery and business development activities.
• Lead platform demos and walkthroughs for existing clients and deliver compelling product demonstrations on sales calls and in prospect meetings to support business development.
• Design and deliver client training and capacity-building sessions, ensuring clients adopt the platform confidently and realize its full value.
• Own client relationships and account management through strong stakeholder engagement, expectation management, and proactive value creation.
• Drive and generate client success through consistent, high-quality delivery, measurable outcomes, and renewal- and growth-oriented account management.
• Define, measure, and report client success and commercial metrics, including turnaround time (TaT), billable vs. non-billable utilization, EBITDA contribution, NPS, and CSAT, and act on the insights to improve performance.
• Lead platform User Acceptance Testing (UAT) for client-facing features, validating functionality against requirements and signing off on readiness.
• Translate recurring client needs and the evolving ESG, sustainability, and Net Zero reporting landscape into structured product requirements and enhancement requests, partnering with the Product team to influence the roadmap.
• Liaise with internal Product and Data teams, who own platform governance and data processing, to align deliverables, scope, and timelines.
• Support clients in improving climate finance readiness by strengthening governance processes, donor-required documentation, and policies, while identifying relevant climate finance opportunities.

Specifications

• Bachelor's degree in Environmental/Energy Engineering, Environmental Sciences, or Sustainability (or a related field).
• Proven experience with sustainability and ESG reporting frameworks/standards, including GRI, IFRS S1/S2, TCFD, and CSRD/ESRS.
• Demonstrated experience delivering software demos, client training, and capacity-building sessions in a SaaS, product-led environment.
• Experience owning account management and end-to-end project delivery, including managing client success metrics such as TaT, NPS, CSAT, and utilization.
• Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with Power BI or other data visualization tools is a strong advantage.
• Strong analytical and problem-solving skills with a structured approach to ESG and emissions data.
• Excellent report-writing and communication skills, particularly in client-facing environments.
• Experience with ESG or climate data platforms is a strong plus.
• Proven ability to work both independently and collaboratively within cross-functional teams.
• Professional appearance and demeanor suitable for senior client-facing roles.
• Willingness to travel for client engagements, site visits, training sessions, and other project activities.
• 3-4 years of relevant experience, including a demonstrated track record in a client-facing role (consulting, advisory, customer success, or equivalent) with local or international clients.

Expertise

Skills: Account Management, Client Onboarding, Client Training, Climate Finance, CSRD/ESRS, Decarbonization, ESG Reporting, GHG Accounting, GRI, IFRS S1/S2, Materiality Assessment, Microsoft Word, MS Excel, MS PowerPoint, Net Zero Roadmaps, Power BI, SaaS Product Demos, Scope 1, 2 & 3 Emissions, Stakeholder Management, TCFD, UAT

Client Service Specialist – ESG

Role Introduction

You’ll own ESG and climate reporting for clients, from GHG accounting and materiality assessments to platform onboarding, training, and account management, acting as the primary point of contact for client success. This is a foundational hire with real scope to shape the role as the business scales.

Features

• Full time
• Onsite (Gulberg, Lahore)
• Travel Required

Requirements

• Own the preparation and quality of ESG and sustainability reports aligned with global and jurisdictional frameworks, including GRI, IFRS S1/S2, TCFD, CSRD/ESRS, and others, with a primary focus on the environmental and social dimensions of ESG.
• Lead GHG accounting and emissions calculations (Scope 1, 2, and 3) and climate analysis in line with globally recognized standards, ensuring accurate, verifiable data to inform client climate and sustainability strategies.
• Availability and flexibility for local and international travel for client delivery and business development activities.
• Lead platform demos and walkthroughs for existing clients and deliver compelling product demonstrations on sales calls and in prospect meetings to support business development.
• Design and deliver client training and capacity-building sessions, ensuring clients adopt the platform confidently and realize its full value.
• Own client relationships and account management through strong stakeholder engagement, expectation management, and proactive value creation.
• Drive and generate client success through consistent, high-quality delivery, measurable outcomes, and renewal- and growth-oriented account management.
• Define, measure, and report client success and commercial metrics, including turnaround time (TaT), billable vs. non-billable utilization, EBITDA contribution, NPS, and CSAT, and act on the insights to improve performance.
• Lead platform User Acceptance Testing (UAT) for client-facing features, validating functionality against requirements and signing off on readiness.
• Translate recurring client needs and the evolving ESG, sustainability, and Net Zero reporting landscape into structured product requirements and enhancement requests, partnering with the Product team to influence the roadmap.
• Liaise with internal Product and Data teams, who own platform governance and data processing, to align deliverables, scope, and timelines.
• Support clients in improving climate finance readiness by strengthening governance processes, donor-required documentation, and policies, while identifying relevant climate finance opportunities.

Specifications

• Bachelor's degree in Environmental/Energy Engineering, Environmental Sciences, or Sustainability (or a related field).
• Proven experience with sustainability and ESG reporting frameworks/standards, including GRI, IFRS S1/S2, TCFD, and CSRD/ESRS.
• Demonstrated experience delivering software demos, client training, and capacity-building sessions in a SaaS, product-led environment.
• Experience owning account management and end-to-end project delivery, including managing client success metrics such as TaT, NPS, CSAT, and utilization.
• Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with Power BI or other data visualization tools is a strong advantage.
• Strong analytical and problem-solving skills with a structured approach to ESG and emissions data.
• Excellent report-writing and communication skills, particularly in client-facing environments.
• Experience with ESG or climate data platforms is a strong plus.
• Proven ability to work both independently and collaboratively within cross-functional teams.
• Professional appearance and demeanor suitable for senior client-facing roles.
• Willingness to travel for client engagements, site visits, training sessions, and other project activities.
• 3-4 years of relevant experience, including a demonstrated track record in a client-facing role (consulting, advisory, customer success, or equivalent) with local or international clients.

Expertise

Skills: Account Management, Client Onboarding, Client Training, Climate Finance, CSRD/ESRS, Decarbonization, ESG Reporting, GHG Accounting, GRI, IFRS S1/S2, Materiality Assessment, Microsoft Word, MS Excel, MS PowerPoint, Net Zero Roadmaps, Power BI, SaaS Product Demos, Scope 1, 2 & 3 Emissions, Stakeholder Management, TCFD, UAT