Client Relations & Office Operations Manager

Recruit AI; Lahore; On-site; PKR 670,000 - 1,228,000; Full time

Job summary

Advisory Agents in Lahore seeks an Office Administrator and Customer Relationship Manager to oversee daily office operations and nurture client relationships. You will supervise a small team, coordinate with other departments, and ensure efficient workflows using Microsoft 365 tools.

The role requires at least five years of experience and a graduate-level education, with emphasis on professional communication and customer service excellence.

Qualifications

• Minimum five years of relevant experience.
• Graduate-level educational qualification required.
• Strong communication and leadership skills are essential.

Responsibilities

• Manage day-to-day office administration for smooth workflow.
• Lead and supervise a team of three staff members.
• Develop and maintain effective customer communication channels.
• Resolve customer issues promptly to enhance satisfaction and retention.
• Utilize Microsoft 365 tools for documentation and scheduling.
• Maintain knowledge base to ensure access to current information.
• Coordinate with departments to ensure consistent service delivery.
• Prepare reports on office activities and team performance.
• Support business development by managing client relationships.
• Train new hires and conduct regular team meetings.

Skills

CRM

Team leadership

Communication

Problem-solving

Documentation

Education

Graduate degree

Tools

Microsoft 365

Job description

Advisory Agents in Lahore seeks an Office Administrator and Customer Relationship Manager to oversee daily office operations and nurture client relationships. You will supervise a small team, coordinate with other departments, and ensure efficient workflows using Microsoft 365 tools.

The role requires at least five years of experience and a graduate-level education, with emphasis on professional communication and customer service excellence.