Chief Operating Officer (COO) – Stadium Road Campus

Aga Khan University; Pakistan; On-site; PKR 9,000,000 - 15,000,000; Full time

Job summary

Aga Khan University invites applications for the Chief Operating Officer (COO) position at Stadium Road Campus in Karachi. You will partner with the CEO and senior leadership to steer the hospital’s strategic direction, ensuring efficient clinical and non-clinical operations and adherence to quality and safety standards.

The role requires extensive leadership experience in renowned teaching health care institutions, strong financial acumen, and a track record in managing complex hospital

Qualifications

• Master’s degree in healthcare administration or business administration is required.
• Extensive leadership experience in reputed teaching health care institutions.
• Experience with international affairs of global health care organizations is preferred.
• Strong knowledge of financial management and budgeting in university health systems.

Responsibilities

• Collaborate with the CEO and senior management to develop and execute strategic plans.
• Oversee daily operations of the hospital, including clinical and non-clinical departments.
• Develop and implement operational policies, procedures, and standards.
• Work with Chairs and Vice Chairs to meet goals and develop models of practice.
• Promote continuous improvement and quality assurance; monitor performance metrics.
• Represent hospital at board meetings, donor functions, and relevant forums.
• Anticipate impact of tech advancements and market competition on services.
• Advocate for new technologies and systems to improve operations and care.
• Craft alliances with external organizations to grow patient services.
• Manage budget and ensure financial sustainability; optimize resources.
• Ensure HR policy compliance and foster a positive work environment.
• Ensure high-quality, patient-centered care and ongoing safety programs.
• Lead the hospital’s response to emergencies and crises.

Skills

Leadership

Strategic thinking

Financial management

Budgeting & forecasting

Change management

Interpersonal skills

Problem-solving

Education

Master’s degree in Healthcare Administration

Master’s degree in Business Administration

Job description

Chief Operating Officer (COO) – Stadium Road Campus

Department: Office of CEO, Aga Khan University Health Services (AKU-HS)

Location: Karachi, Pakistan

Introduction:

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to its patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centers, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health system offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre, and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

• collaborate with the CEO and senior management to develop and execute strategic plans in alignment of vision and mission of the Institution, and maintain a quality surveillance and improvement system across the board
• oversee the daily operations of the hospital, including clinical and non-clinical departments
• develop and implement operational policies, procedures, and standards to enhance efficiency and effectiveness of operations
• work closely with the Chairs and Vice Chairs, Clinical in ensuring that the goals set are met and work with them to develop alternative models of practice and referral links
• promote a culture of continuous improvement and quality assurance, monitor performance metrics and implement initiatives to improve patient outcomes, satisfaction, and safety
• represent hospital at the board meetings where required, donor functions, community and all other relevant forums, and build strong relationships with stakeholders, including patients, families, staff, and regulatory bodies, and promote the hospital's mission, vision, and values in the community
• anticipate the effect of technological advancements and market competition on the mix of services offered and create and amend the strategies accordingly
• advocate for and oversee the implementation of new technologies and systems to improve hospital operations and patient care, including to ensure the effective use of electronic health records (EHR) and other IT systems
• craft and stimulate strategic alliances with external organizations providing patient services and identify opportunities for growth and improvement in services and patient care delivery
• manage the hospital's budget and ensure financial sustainability, implement cost-control measures and optimize resource utilization without compromising care quality
• work closely with hospital's management team and staff, foster a positive work environment and ensure compliance with HR policies and regulations
• ensure the delivery of high-quality, patient-centered care, oversee patient safety programmes and compliance with healthcare regulations and standards, locals laws and accrediting bodies, and prepare for inspections and audits
• lead the hospital's response to emergencies and crises, ensuring continuity of operations and patient care

Requirements:

You should have:

• a Master’s degree in Healthcare Administration, Business Administration or any other relevant discipline
• at least fifteen years of progressive leadership experience in reputed teaching health care institutions, preferably experience of handling international affairs of a global health care organizations
• familiarity and experience in healthcare quality management and maintain patient-centered services in continual learning for all
• in-depth knowledge of financial management of university teaching hospitals/health systems in developing countries, including techniques in cost effectiveness, advanced methods of budgeting and forecasting , and practice plans
• proven track record of managing complex hospital operations and improving performance
• strong leadership and interpersonal skills, particularly the ability to present complex ideas in a more simpler and meaningful form
• strategic thinking and problem-solving abilities
• knowledge of healthcare regulations and accreditation standards along with financial acumen and expertise with budget management
• ability to drive change and foster a culture of innovation, and lead multidisciplinary teams to achieve strategic goals
• willingness for national and international travels as per needs.

Comprehensive employment reference checks will be conducted