Case Management Assistant

Pakistan Centre for Philanthropy; Islamabad, Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

Inspire Pakistan seeks a Case Management Assistant to provide confidential, survivor-centred protection case management support to vulnerable individuals across assigned project locations. You will identify, assess, plan, refer, follow up, and monitor cases with an emphasis on consent and documentation.

You will collaborate with Protection Officers, Field Coordinators, and service providers to ensure timely access to protection services and post-closure monitoring, while maintaining strict

Qualifications

• Bachelor’s degree in a related field
• Minimum 2 years of relevant experience in protection case management, social work, psychosocial support, or protection programming
• Experience with protection assessment, case planning, referrals, and confidential documentation
• Urdu proficiency; Pashto and/or Dari knowledge is a strong advantage
• Understanding of survivor-centred approaches, safeguarding, Do No Harm principles, and consent requirements

Responsibilities

• Receive and assess individuals identified or referred through community outreach, CRM channels, referrals, or government counterparts.
• Develop and maintain individual case management and safety plans in consultation with the individual.
• Provide information, support, and referrals based on identified needs and services.
• Maintain complete, confidential case files and data in approved systems.
• Coordinate referrals to protection, MHPSS, GBV, health, and other services.
• Ensure post-closure monitoring and timely documentation of case progress.

Skills

Interpersonal skills

Communication skills

Case-management

Urdu proficiency

Education

Bachelor’s degree in Social Work, Psychology, Social Sciences, Development Studies, or related field

Tools

MS Office

Digital case-management systems

Job description

Inspire Pakistan is a national non-governmental, non-profit organisation committed to promoting human rights, protection, and sustainable development through evidence-based, community-centred programmes. Working in partnership with government institutions, United Nations agencies, international organisations, donors, and civil society organisations. Inspire Pakistan delivers integrated programmes that strengthen protection systems, improve access to rights and essential services, and empower vulnerable communities across Pakistan.

Job Title

Case Management Assistant

Reporting to or/supervised by

Field Coordinator

Unit

Programme

Section

Protection

Duty Station

Purpose

The Case Management Assistant is responsible for providing confidential, individualised, and survivor-centred Protection Case Management (PCM) support to vulnerable individuals within assigned project locations. The position supports case identification, assessment, case planning, referrals, follow-up, case closure, and post-closure monitoring while ensuring confidentiality, informed consent, and appropriate documentation throughout the case management process.

The role works closely with Protection Officers, Field Coordinators, service providers, and relevant project staff to ensure individuals receive timely and appropriate protection support.

Key Responsibilities

Protection Case Management

• Receive and assess individuals identified or referred through community outreach, COVs, CRM channels, IOM/UN referrals, government counterparts, service providers, and other approved referral mechanisms.
• Conduct protection assessments and identify individual needs, risks, vulnerabilities, and available support options.
• Develop and maintain individual case management and safety plans in consultation with the individual concerned.
• Provide appropriate information, support, and referrals based on identified needs and available services.
• Conduct regular follow-up, review case progress, update case plans where required, and complete case closure in accordance with established procedures.
• Conduct post-closure monitoring as required to assess access to services and protection outcomes.
• This process requires timely, confidential and survivor-centred protection case management, including identification, referrals and post-closure monitoring.
• Coordinate referrals to relevant protection, MHPSS, GBV, child protection, legal, health, basic services, and other specialised service providers.
• Ensure sensitive cases are referred through appropriate specialised pathways and are not managed beyond the scope of the position.
• Support assessment and referral of eligible individuals for Cash for Protection through established procedures and in coordination with designated project staff.
• Maintain awareness of available services and updated referral pathways within assigned areas.
• Follow up with service providers, where appropriate and with consent, to monitor access to referred services.

Case Documentation & Data Management

• Maintain complete, accurate, confidential, and up-to-date case files and case management records.
• Record required beneficiary and service information in approved case management and beneficiary registration systems.
• Ensure documentation of assessments, referrals, follow-ups, case reviews, closures, and post-closure monitoring.
• Coordinate with the IM/Data Officer to ensure accurate data entry and resolve data-quality issues while maintaining appropriate access restrictions.
• Ensure physical and electronic case information is securely stored and accessible only to authorised personnel.
• The project is required to maintain IOM's beneficiary registration system in line with implementation progress.

Community & Project Coordination

• Coordinate closely with Protection Officers on cases identified through community outreach, screening, and protection monitoring.
• Participate in case review meetings, referral coordination, trainings, and other relevant project activities.
• Provide regular updates to the Field Coordinator on caseload, referral gaps, implementation challenges, and emerging protection concerns without compromising beneficiary confidentiality.
• Support community information activities relating to available protection services and safe referral mechanisms when required.

Accountability, Compliance & Safeguarding

• Apply survivor-centred, rights-based, Do No Harm, AGD, inclusion, and non-discrimination principles throughout the case management process.
• Obtain informed consent before collecting, recording, sharing, or referring personal information, as applicable.
• Maintain strict confidentiality and data protection standards at all times.
• Ensure beneficiaries are informed of relevant CRM/AAP and feedback mechanisms.
• Comply with Safeguarding, PSEAH, Child Protection, confidentiality, Code of Conduct, and other applicable organisational and donor requirements.
• Immediately report safeguarding concerns through established organisational channels.

Other Duties

• Perform any other duties related to the position, as reasonably assigned by the Supervisor, in line with organisational policies and operational requirements.

Qualifications & Experience

• Preferably Bachelor’s degree in Social Work, Psychology, Social Sciences, Development Studies, or a related field.
• Minimum 2 years of relevant experience in protection case management, social work, psychosocial support, or protection programming.
• Experience in protection assessment, case planning, referrals, follow-up, and confidential case documentation.
• Experience working with vulnerable communities, refugees, displaced populations, or other at-risk groups is preferred.
• Understanding of survivor-centred approaches, safeguarding, PSEAH, informed consent, confidentiality, referral pathways, and Do No Harm principles.
• Strong interpersonal, communication, documentation, and case-management skills.
• Proficiency in Urdu; knowledge of Pashto and/or Dari is a strong advantage. Basic knowledge of MS Office and digital case-management/data-collection systems is desirable.
• The position is subject to and governed by the organisation’s policies, procedures, codes of conduct and ethical standards.
• All staff are required to comply with all applicable policies at all times as a condition of employment.

Requirements

• Requires you to add current salary information.