Call Quality Assurance (QA) Specialist

Python Leads; Islamabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Executive to uphold quality standards through diligent monitoring and inspection of calls. This role demands proficiency in communication, problem-solving, and analytical skills, ensuring that every interaction meets the highest quality benchmarks. The ideal candidate will bring a strong foundation in quality control and a commitment to excellence, contributing to the overall success of the organization. Join a dynamic team where your skills will make a significant impact on maintaining quality and enhancing customer satisfaction.

Qualifications

• Minimum of X years of experience in quality control.
• Strong computer skills and excellent analytical skills.

Responsibilities

• Monitor and inspect calls to meet established quality standards.
• Ensure effective communication and problem-solving within the team.

Skills

Listening

Communication Skills

Statistical analysis

Problem-solving

Industry-specific technical knowledge

Job description

A Quality Assurance Executive is a professional who is responsible for monitoring, inspecting each and every call in order to meet established quality standards.

Traditionally, in order to fulfill these responsibilities, a Quality Assurance Executive would need to be proficient in a number of skills including:

1. Listening
2. Communication Skills
3. Statistical analysis
4. Problem-solving
5. Industry-specific technical knowledge

Job Specification

Minimum of X years of experience in quality control. Strong computer skills. Excellent verbal and written communication skills. Strong interpersonal skills. Excellent analytical skills.

Business Supplies and Equipment - Islamabad, Pakistan