Call Center Sales Manager

YP2G; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A dynamic educational organization in Rawalpindi Cantonment is seeking a Call Centre Sales Manager. This role is hands-on, focusing on achieving sales targets through effective team management. Candidates should have at least 3 years of outbound telemarketing experience and demonstrate good leadership and communication skills in both English and Urdu. Opportunities for career growth and development are guaranteed.

Qualifications

• At least three years of outbound telemarketing experience.
• 1 year of team leader or supervisor experience.
• Good leadership skills with a positive attitude.

Responsibilities

• Drive and manage enrollment of university students into online courses.
• Recruit, train and motivate a team of telemarketers.
• Ensure adherence to policies and profitability of the program.

Skills

Leadership

Verbal communication in English

Verbal communication in Urdu

Telemarketing

Education

Bachelor's degree or above

Job description

YP2G Pakistan - is currently looking for Call Centre Sales Managers for its outbound Call Centre. The role is a HANDS on position where sales targets and performance are paramount. The positions are diverse and extremely responsible, your job responsibilities encompass all areas of Call Centre Management – ranging from recruitment, training and motivation of a telesales team to achieving and surpassing company sales objectives.

The roles of a Calls Centre Sales Manager is a rewarding and exciting career opportunity, where you can grow and strive to be one of our best and your long-term career aspirations with YP2G are guaranteed.

Scope of Work:

Drive, manage, develop & coordinate open enrollment of university students, fresh graudates and young employed/un-employed professionals of Pakistan into YP2G online courses by reaching out through lead nurturing mechanism.

• Ensure efficiency, productivity and profitability of the program.
• Responsible for the proper financial functions and smooth operation of the program.
• Maintain client relations and development of business growth, with the introduction of existing and new contacts within the education industries and nurturing of resulting relationships with the aim of business generation.
• Effectively, recruit, train and motivate a team of telemarketers on an on-going basis in order to achieve the forecasted sales results within the allocated time and budget levels.
• Generate ideas and competitions, aimed at motivating staff and generating higher volume of sales.
• Ensure adherence to Admin, Finance and HR policies.
• Development of business strategies and tactics in pursuit of the YP2G’s goals and objectives.
• Development of related operational, financial and marketing plans and forecasts.
• Ensure weekly performance of telemarketer(s) and program are in pursuit of the YP2G’s goals and objectives as well as margins.
• Conduct effective recruitment, training and encouragement program management staff and telemarketers.

Job Specification

• Bachelor or above
• At least three years of outbound telemarketing experience with 1 year team leader or supervisor experience
• Good leadership skills with a Can Do attitude
• Good verbal and written communication in English & Urdu