Call Center Representative

Fortune Technologies BPO; Islamabad; On-site; PKR 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a Night Call Center Representative to join their dynamic team. This role is pivotal in providing exceptional customer support and closing sales effectively. With a focus on collaboration and productivity, you will be responsible for handling inbound and outbound calls, assisting customers with their queries, and ensuring compliance with company policies. If you have strong communication skills and a knack for problem-solving, this opportunity is perfect for you to grow in a supportive environment while contributing to the success of the team.

Benefits

Incentive Bonus

Qualifications

• 1+ years of experience in a call center environment.
• Ability to work night shifts and close sales effectively.

Responsibilities

• Handle inbound and outbound calls to close sales.
• Assist customers with queries and maintain accurate records.

Skills

Verbal Communication

Problem-Solving

Customer Support

Call Center Software Proficiency

Job description

Job Description

Fortune Technologies BPO, a leading sole proprietorship based in Rawalpindi, specializes in consumer services, particularly within the accounting industry. We are dedicated to empowering businesses by providing exceptional customer support. We are currently seeking a Night Call Center Representative with at least 1 year of experience to join our growing team.

Responsibilities

• Handle inbound and outbound calls to close sales.
• Assist customers with their queries and provide relevant information.
• Maintain accurate records of interactions and transactions.
• Collaborate with team members to improve productivity.
• Ensure compliance with company policies and procedures.

Job Specification

• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficient in computer applications and call center software.
• Ability to work during night shifts.
• Able to close calls effectively and contribute to team success.

Job Rewards and Benefits

Incentive Bonus