Call Center Assistant (Arabic Speaking)

Saharah Trade Test & Traning Center; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading training center in Islamabad is seeking a Call Center Assistant who is fluent in Arabic. The role involves providing customer support, managing inquiries, and handling contact center operations. The ideal candidate will have strong communication skills, experience in customer service, and familiarity with operating systems related to contact center functions. This is a full-time, on-site position offering opportunities for professional growth.

Qualifications

• Experience in Customer Support, Customer Service, or Contact Centers.
• Strong communication skills in Arabic.
• Familiarity with necessary Operating Systems for contact center operations.

Responsibilities

• Provide customer support and manage inquiries.
• Handle contact center operations.
• Ensure smooth communication between clients and the company.

Skills

Customer Support

Arabic Communication

Interpersonal Skills

Problem-Solving Skills

Education

High school diploma or equivalent

Tools

Operating Systems

Job description

Company Description

Saharah Trade Test & Training Center is a leading institution dedicated to skill development, trade testing, and professional training. Our mission is to equip individuals with the expertise needed to excel in various industries and meet international job market standards. We offer trade testing to assess technical skills, hands-on professional training, career development to boost employability, and industry-recognized certifications. We prepare skilled professionals for both local and international job opportunities, empowering them to build successful careers.

Role Description

This is a full-time on-site role for a Call Center Assistant (Arabic Speaking) located in Islamabad. The Call Center Assistant will be responsible for providing customer support, managing customer service inquiries, and handling contact center operations. This role also includes tasks related to operating systems and ensuring smooth communication between clients and the company.

Qualifications

• Customer Support, Customer Service, and Contact Centers experience
• Strong Communication skills, particularly in Arabic
• Familiarity with Operating Systems necessary for contact center operations
• Excellent interpersonal and problem-solving skills
• Ability to work effectively in an on-site role in Islamabad
• Previous experience in a call center or customer service role is a plus
• High school diploma or equivalent; additional qualifications in customer service or a related field is a plus