Call Center Agents

Albeer IT Solutions; Bhakkar; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A customer service company based in Lahore is seeking a Customer Service Representative to join their call center team. The role involves handling inbound calls from customers, providing exceptional service, and processing orders accurately. Ideal candidates will have strong communication skills and the ability to work in a fast-paced environment with flexibility for rotating shifts. Competitive salary and opportunities for career growth are offered.

Benefits

Competitive salary with performance-based incentives

Comprehensive training and ongoing support

Opportunities for career growth

Qualifications

• Previous experience in customer service or call center roles preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work in rotating shifts, including evenings and weekends.

Responsibilities

• Answering incoming calls promptly and professionally.
• Providing exceptional customer service by addressing inquiries and resolving issues effectively.
• Collaborating with team members and supervisors to improve processes.

Skills

Excellent verbal communication skills in English

Problem-solving skills

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Job Title: Customer Service Representative (Inbound Calls)
Location: Lahore, Pakistan
Salary Range: PKR 50,000 - 70,000 per month (Fixed)

Job Description:

We are seeking enthusiastic and dedicated individuals to join our call center team in Lahore. As a Customer Service Representative, you will be responsible for handling inbound calls from customers in India and Bangladesh.

• Answering incoming calls promptly and professionally.
• Providing exceptional customer service by addressing inquiries and resolving issues effectively.
• Handling customer complaints with empathy and finding satisfactory resolutions.
• Processing orders, refunds, and exchanges accurately.
• Maintaining a high level of knowledge about our products and services.
• Following call center scripts and protocols to ensure consistency and quality service.
• Meeting or exceeding performance targets, including call handling time and customer satisfaction metrics.
• Collaborating with team members and supervisors to improve processes and achieve collective goals.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in customer service or call center roles preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in rotating shifts, including evenings and weekends.
• Basic computer proficiency, including familiarity with CRM software and Microsoft Office suite.

Job Specification

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing support to enhance your skills.
• Opportunities for career growth and advancement within the company.
• Friendly and collaborative work environment.

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