Call Center Agent

Digit EMB; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading customer service provider in Karachi is looking for enthusiastic Call Center Agents to manage inbound and outbound customer calls. Successful candidates will need excellent communication skills and a strong customer service orientation. Responsibilities include resolving issues, updating customer records, and meeting call quotas. Join an engaging environment with opportunities for ongoing development.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and empathy.
• Ability to manage high call volumes.

Responsibilities

• Answer inbound calls and provide assistance.
• Make outbound calls for follow-ups and surveys.
• Resolve customer complaints effectively.

Skills

Excellent communication skills

Strong customer service skills

Ability to work in a fast-paced environment

Empathy and professionalism

Education

O/A Levels or Bachelor's degree

Tools

Computer systems and software used in call center operations

Job description

We are currently looking for enthusiastic and customer-oriented individuals to join our team as Call Center Agents!

Job Responsibilities:

• Answering inbound calls from customers and providing assistance with their inquiries or concerns
• Making outbound calls to customers for various purposes such as follow-ups, surveys, and promotions
• Handling customer complaints and resolving issues in a timely and effective manner
• Updating customer information in the database and maintaining accurate records of customer interactions
• Providing product or service information to customers and promoting the company's offerings
• Utilizing software and tools to manage and track customer interactions and tasks
• Meeting or exceeding daily or weekly call quotas and customer service targets
• Maintaining a positive and professional demeanor at all times while interacting with customers
• Following scripts and call guidelines to ensure consistency and quality of service provided
• Participating in ongoing training and development to enhance skills and knowledge of products, services, and processes.

Qualifications:

• O/A Levels or Bachelor's degree
• Excellent communication skills, both verbal and written
• Strong customer service skills and ability to handle difficult situations with empathy and professionalism
• Ability to work in a fast-paced environment and handle a high volume of calls
• Familiarity with computer systems and software used in call center operations
• Ability to work flexible hours
• Previous call center or customer service experience may be preferred but not always required.